Problem: The client is unable to respond to an open support ticket and is experiencing two issues: a redirection problem on their multilingual site and a critical error when trying to create a new translation. Solution: 1. We recommend clearing your browser's cache or trying an alternative browser to resolve the issue with responding to the ticket. 2. Update your WPML plugins to the latest version (4.6.11) to address the redirection issue and critical error. You can find the update instructions here. Ensure to backup your database before updating. If updates are not visible, click on the "Check for updates" button in the Plugins → Add New Plugin → Commercial tab. If the problem persists after updating, try deactivating other plugins that might interfere, such as the Redirection plugin.
If these solutions do not resolve your issues or if they seem outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at https://wpml.org/forums/.
Problem: When attempting to create a new KO translation from an English page after deleting the previous KO page, a critical error occurs, preventing further actions. Solution: First, ensure that all WPML plugins are up to date. If the problem persists, enable the debug log to identify the underlying issue. To do this: 1. Open your
wp-config.php
file. 2. Locate the line
define('WP_DEBUG', false);
and change it to:
define('WP_DEBUG', true);
3. Add another line to enable error logging to a file on the server:
If these steps do not resolve the issue, it may be due to an outdated solution or a different problem. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client is trying to extend their WPML subscription, but the system indicates that the subscription is still active and set to auto-renew. Solution: If you're experiencing this issue, we recommend you follow these steps: 1) Unregister your current website by navigating to Plugins → Add New and clicking on the Commercial tab. Then click on "Unregister WPML from this site". For more details, visit How to unregister WPML. 2) Generate a new key on wpml.org where you have an active subscription. 3) Register the website with the new key.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to publish a translation of an English page on your website but encounter a 404 error. Additionally, there is confusion regarding the extension of the WPML subscription as it shows as active and set to auto-renew. Solution: We recommend updating your WPML plugin to the latest version, currently 4.6.11, along with any add-ons to ensure you have all the latest bug fixes and improvements. You can find the latest versions in the Downloads section of your WPML account. If updates are not visible, you may need to manually check for updates in the Plugins → Add New Plugin → Commercial tab of your WordPress admin. Always ensure to back up your database before updating, which you can do using plugins like Duplicator.
For the subscription issue, we have opened a separate support ticket to address it specifically.
If updating the plugin does not resolve the 404 error, or if this solution becomes outdated, please check related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
