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This topic is split from https://wpml.org/forums/topic/different-footer-reflecting-on-translated-pages-and-also-no-sub-menu-reflecting/
Tagged: Exception
This topic contains 11 replies, has 2 voices.
Last updated by Dražen 1 year, 6 months ago.
Assisted by: Dražen.
Author | Posts |
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October 27, 2023 at 11:17 am #14678179 | |
mustafaS-13 |
Like I said, It's from the theme's default footer builder. Can we talk about the megamenu content I mentioned? Here's the problem again: |
October 27, 2023 at 11:22 am #14678199 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, we can continue with this new ticket. 1) How did you create the default menu and add the mega menu feature to it? Did you do it via Appearance > Menus? 2) If so, click on the pencil icon and go to the 2nd language menu, from there do the same steps and create a template for it. Let me know if that doesn't help. Regards, |
October 27, 2023 at 11:55 am #14678455 | |
mustafaS-13 |
the main menu was created using the normal Appearance -> Menu. I've had the main menu translated and it displays. However, the dropdown was custom created using elementskit megamenu. This doesn't translate with the menu and therefore the menu shows as having no dropdown. I try to do this manually, however when I click on enable megamenu and try to edit the content, I'm presented with If I try to save, it keeps loading and actually don't save. This is not so on the original language menu. |
October 27, 2023 at 12:15 pm #14678721 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, thanks for getting back. I have checked on the test and it seems to work fine, so probably something specific to your website. Please make a full backup of your site (files and database) and confirm it in your next reply. Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue further. I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any. I would need to access both your site's wp-admin and FTP account, if possible. I have enabled the private username and password fields in your next reply. I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned. You can safely add your information into these fields. Thanks, |
October 27, 2023 at 1:06 pm #14679479 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, I was able for Elementor to open by settings language URL as per their docs, but still settings don't save. - hidden link I would need FTP access to disable other plugins or staging sites. If that is not possible, let me know if it is okay to take a copy to check further. Regards, |
October 27, 2023 at 1:38 pm #14679685 | |
mustafaS-13 |
Yes, go ahead |
October 27, 2023 at 8:01 pm #14682079 | |
mustafaS-13 |
still waiting |
October 30, 2023 at 7:28 am #14688505 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, thanks. I will take a copy of your website, and further check on this. For this purpose, I have installed the Cloudways migration plugin. I will update you when I have checked and have more news. Regards, |
October 30, 2023 at 8:37 am #14689043 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, I have checked further but could not find the reasons why the issue happened, so I have now escalated this ticket to our 2nd tier. Please note it my take a while before we have any feedback. Regards, |
October 30, 2023 at 9:16 am #14689395 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, our 2nd tier checked and found that you have enabled the mode "Track where strings appear on the site" in the WPML String translation. When disabled, the mega menu mode is saved and working fine. You can continue to build your mega menu for 2nd language and save. If you have any other issue feel free to open new ticket and we will be glad to help. Regards, |
October 30, 2023 at 5:38 pm #14694243 | |
mustafaS-13 |
Actually; unticking 'track where strings appear' didn't fix it I got a solution of changing the permalink structure from another supporter which worked. However, I have to create each mega menu for each of the language I'm trying to translate manually. Also, the menu images I added with the plugin 'menu image' didn't also duplicate and I have to do those manually as well. |
October 31, 2023 at 6:47 am #14696727 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, I mentioned changing the permalink structure in a few replies above and that this fixed the issue partially, as the saving option was still not working. - https://wpml.org/forums/topic/split-the-translated-navigation-menu-issues/#post-14679479 As for your comment, yes you need to create all the same manually for 2nd languages. Regards, |