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This topic contains 6 replies, has 0 voices.

Last updated by alexZ-17 7 hours, 41 minutes ago.

Assisted by: Andreas W..

Author Posts
April 4, 2025 at 10:23 am #16896645

alexZ-17

It seems yesterday it was a blackout at WPML – translations not available, support -dead.
I have not understood it at first and looked for a failure on my side, and have found something strange – on some pages languages are mixed.
I could imagine that if translation is in progress, it could be a case.
But I enclose the page where no translation is in progress and I am sure the page was in order - English text is red-circled.
Have you any idea?
Should I open a new thread?
Basic question: if a page is translated is the website dependent on WPML servers?

April 4, 2025 at 10:24 am #16896648

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.

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April 4, 2025 at 2:19 pm #16897999

alexZ-17

This behaviour observed is in the production.
Regretfully I can not give access to production to an external person, so I am to replicate this in the DEV.
I am almost sure that the problem is since accident at WPML yesterday.
I enclose screenshots of the editor (everything translated correctly 100%) and a
live URL with garbage in English.
I have retranslated - no effect!
May be it helps you to clarify.
I will try to reproduce it in DEV, but chances are slim.

EditorVsLive-C1_20250404.jpg
April 4, 2025 at 11:01 pm #16899173

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Some advises:
- try deleting the Litespeed Cache
- update our plugins (Plugins > Add new > Commercial > Check for Updates)

In case you use Templates, did you maybe edit one of the translated templates directly inside the Site Editor?

If so, then this could be causing issues:
https://wpml.org/errata/template-is-not-applied-to-translated-page/

April 5, 2025 at 4:11 pm #16900125

alexZ-17

Cache purge has no effect
No tempates were changed
WPML was not updated
It seems that it has something to do with translation of strings and iframe.
I have chosen a labour-intensive workaround, but in production I have no other choice, cf. below.
If you mean there are deep problems with my website with regards to WPML I will copy the production in TEST subdomain and provide you with full access, let me know.
To the issue:
The page: hidden link
1 The page in spite of being translated is with English garbage.
The page uses an iframe. The string corresponding to this iframe - gutenberg-143 is translated to all languages and is correctly presented in the translated page live, cf. above
Solution:
2 Make a fictive update of the original page - add space to „Light and comfortable.“.
3 Open in Advanced Editor
Positions corresponding to English garbage are not translated!
4 Fill in all missing positions and translate.
Live is OK
5 All positions are translated but iframe is a wrong one.
The reason is that the translation of the string has disappeared – the modified URL was substituted by the original one.
6 Correct the URL
The empty first line should be removed – sucess.
++++++
Experience with other pages:
Sometimes the URL is OK, but the iframe is wrong – modifying once/twice, e.g. 1300->1200 and back, it - solves.
++++++
++++++
Stunning is that the page
hidden link
which has no iframe but was also corrupted with English garbage.
++++++
I enclose the steps

LanguageMix&Strings_20250305_Seite_4.jpg
LanguageMix&Strings_20250305_Seite_3.jpg
LanguageMix&Strings_20250305_Seite_2.jpg
LanguageMix&Strings_20250305_Seite_1.jpg
April 5, 2025 at 4:46 pm #16900224

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Why was WPML not updated? The current version is 4.7.3. You can download the latest versions here:
https://wpml.org/account/downloads/

Click "Download WPML manually" at the bottom of the page and install the latest versions of WPML Multilingual CMS and WPML String Translation.

Now, edit the original content, save the page, and complete the translation again.

If this will not solve the issue:

Please set up a test site and I will be glad to take a closer look into this.

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April 7, 2025 at 9:51 am #16903244

alexZ-17

1 First a general question - is it an expected behaviour?
- modify an original page for which the translation was completed (Traslation mode is Manual)
- open it in Advanced Editor – the modified fields are no more translated
2 I will update both WPML Multilingual CMS and WPML String Translation
3 It is not straightforward to replicate what I exactly did – in 1 or 2 weeks I will create several new pages with new iframes, so it will be the same workflow.
I would suggest we shall see how it works.
If not properly you will have an exact copy on /dev as previous time