before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
Can you please try these 2 things first:
#1 Please update to the latest WPML to version 4.6.4
#2 Please try to clear the Trash for the Portfolio post type, as this issue can occasionally arise when the translated post is located in the Trash.
Please try to make a small change to the portfolio post > Update and check the status of the post in the Translation Management.
If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.
After running the troubleshooting buttons (see below) in WPML > Support > Troubleshoot, the translation is available on your staging site as well.
- [Portfolio] Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML tables collation
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Set language information
- Fix terms count
- Fix post type assignment for translations
Can you please recheck this on your staging site? Regarding the email notification about replies, I do not have the option to turn on/off this feature in a ticket.
Look forward to your reply.
Thanks
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