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Supporter timezone: Asia/Kathmandu (GMT+05:45)

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This topic contains 9 replies, has 0 voices.

Last updated by Shekhar Bhandari 8 months, 2 weeks ago.

Assisted by: Shekhar Bhandari.

Author Posts
August 28, 2025 at 4:19 am #17353245

臣新 伍

I have mentioned these issues before, but the previous support staff have never solved them. I hope to solve them in this ticket. If I reassign a support staff, it will take a long time.

August 28, 2025 at 4:21 am #17353247

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

I’ve created a new ticket for the strings issue.

I noticed that they’re coming from theme options, but I can’t find them in string translations or theme options settings.

I think it would be helpful if you could reach out to the theme author and ask them how these strings are being saved. If they’re saved as theme options, could you get the theme option name so we can mark it as translatable?

Looking forward to hearing from you!

Thanks

August 28, 2025 at 5:53 am #17353310

臣新 伍

Hello, can you see the previous work order? I have contacted the theme author many times in the previous communication.

August 28, 2025 at 5:59 am #17353313

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I have checked this ticket but this doesn't have any info about the options name, https://wpml.org/forums/topic/strings-added-via-the-avanam-theme-customizer-are-not-listed-for-the-translation/

I tried my best to find it but couldn't find it, so please ask them if they can provide this info.

Thanks

August 28, 2025 at 6:28 am #17353372

臣新 伍

I asked the theme author before, and his answer was that the Avanam theme is written in a wpml-compatible format and there is no compatibility issue.
Can you help me solve these translation problems in other ways?

August 28, 2025 at 6:30 am #17353374

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I understand, but I am just suggesting you to ask how the options are being saved from their theme and the option name for it as I couldn't find it, without this information I will be unable to help you further.

Thanks

August 28, 2025 at 6:54 am #17353465

臣新 伍

hidden link

Set in Custom

woocommerce>Single Product Layout>payments

e2519415-2a84-425c-8aa2-9cc54e0296d7.png
5671bdd6-dccb-4cdf-b14a-051521efdac8.png
August 28, 2025 at 6:56 am #17353498

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I already know that it's set from there, I want to know how it's saved, the option_name that's used in code to save that.

Thanks

August 28, 2025 at 7:01 am #17353506

臣新 伍

I don't know about this either. I'm not familiar with WordPress. I just need to change and save it here, but I don't know why it can't be translated.

August 28, 2025 at 11:16 am #17354695

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I would suggest you ask about this to the theme author once.

I’ll be out of the office tomorrow, so I won’t be able to respond until Monday. If you have any other issues, feel free to open a new chat.

Thanks

The topic ‘[Closed] Split: Unable to translate strings from theme options’ is closed to new replies.