I have mentioned these issues before, but the previous support staff have never solved them. I hope to solve them in this ticket. If I reassign a support staff, it will take a long time.
I noticed that they’re coming from theme options, but I can’t find them in string translations or theme options settings.
I think it would be helpful if you could reach out to the theme author and ask them how these strings are being saved. If they’re saved as theme options, could you get the theme option name so we can mark it as translatable?
I asked the theme author before, and his answer was that the Avanam theme is written in a wpml-compatible format and there is no compatibility issue.
Can you help me solve these translation problems in other ways?
I understand, but I am just suggesting you to ask how the options are being saved from their theme and the option name for it as I couldn't find it, without this information I will be unable to help you further.