Split: WPML notifications not being receveid.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is not receiving notifications and experiences delays in displaying translation changes, despite clearing WordPress cache, browser cache, and deactivating hosting CDN.
Solution:
We recommend checking the notification settings in the top bar of the ticket conversation.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/translation-change-with-advanced-editor-not-displaying-on-frontend/

Tagged: Bug

This topic contains 4 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 12 months ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
June 10, 2024 at 1:31 pm #15722205
romainO-2	Hello Lucas, Previous ticket : https://wpml.org/forums/topic/error-when-opening-the-translation-editor/ I'm still not receiving notifications. Only the one tell that the ticket is going to be closed if I don't post any response. I'm always having the same problem. Some translation changes are displayed immediately, other take hours/days to display, even after wordpress cache clearing, browser clearing and hosting CDN deactivation : hidden link The tests we did were done on another hosting provider. Do you want me to duplicate the website on a server from the same hosting provider than this one ? Or do you have any other ideas ? Thank you Romain
June 10, 2024 at 1:34 pm #15722215
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	To check this issue more profound, I need some additional information: 1. Please send me a screenshot of https://wpml.org/account/account-preferences/ 2. Please send me a screenshot of https://wpml.org/account/account-settings/ (I marked your reply as private, so only you and me can see the information); 3. Check the spam folder of the e-mail registered in https://wpml.org/account/account-settings/ to see if the e-mails are ther; I'll wait your feedback.
June 13, 2024 at 5:40 pm #15737478
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thank you for sharing the information. As I said, it seems everything is correctly set up there. Please check in the top bar (as per the screenshot), is you have the right setting for the notifications. Regards, Lucas Vidal
June 13, 2024 at 7:01 pm #15737654
romainO-2	Ok. Can you post a last response to see if I am notified ?
June 13, 2024 at 7:32 pm #15737699
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Sure. Check this time.
June 14, 2024 at 6:53 am #15738342
romainO-2	ok received !