As for your issue, the best approach would be to create a staging site and test if the issue still occurs when using only WPML plugins and WooCommerce, while switching to a default WordPress theme and disabling all other plugins.
Also please make sure to update to latest WPML plugins (4.9.1).
This test will help determine whether the issue is being caused by another plugin or custom code, or if it is something related specifically to WPML and WooCommerce.
- Full copy of FTP directory and database is made.
-We should keep the plugins active as it may be related. Possibly issue with cache plugin.
-I see the update, but it's failing.
-I already switched from old WordPress theme to Astra. On your website it states that Astra should work. I don't want to switch again. If you think it's relevant, feel free to experiment with themes.
-I was not able to replicate the issue myself, but I have screenshots from my customers showing that it exists. I'm counting on your in-depth knowledge of the WordPress system to come up with an idea to find the required steps to replicate it.
Yes, Astra is compatible with WPML, and that is why I mentioned testing with the Astra parent theme only, not the Astra child theme, just to rule out any custom code that may be affecting the issue.
Since you already made a full copy of the FTP directory and database, I can continue and from my side and try to reproduce the problem by testing different scenarios, including placing a few orders. However, I want to be transparent that without reliable steps to reproduce, I cannot guarantee I will be able to trigger the same issue. I have enabled private reply.
Because of that, the most effective next step would be to also check with the client whether the issue is still happening. If they can reproduce it again, it would be very helpful if they could share either:
- the exact step-by-step actions they take before the issue appears, or
- a short screen recording showing the process
That would give us a much clearer path to debug the problem properly and identify what is causing it.
I checked this on my side and I couldn’t see an issue with the wrong bank account being shown per currency.
From what I remember in our previous ticket, we concluded that is a bug where showing bank accounts per currency does not work, and the workaround was to display all bank accounts instead.
However, in your current setup, it seems to be showing correctly per currency.
How did you configure this on your side?
Or is there something I may have misunderstood from the previous discussion?
As I can remember this should not work correctly as we have a reported bug for this.
The other ticket is about the UI for assigning the currency to the account that gone missing after WooCommerce update.
I still have that assignment somewhere under the hood from the time the interface was still available. And the backend is still there to show only one account, and it's working correctly most of the time. Only the UI is missing now.
I saw you made few orders. My tip is that when it happened it showed incorrectly PLN account when the order was in EUR or USD, never the other way around.
There were two workarounds:
Show all accounts - bad, because customers will always make mistakes when presented with multiple choices no mater what you write around it.
Hide all accounts - also not so good.
I suggest you first fix the missing UI for currency to bank account assignment first. Then at least you will be able to see my assignment and maybe track it from there.
And the other good starting point for tracking this bug is that the bank account in confirmation e-mail is always correct, but the one on the confirmation page is sometimes incorrect, so you can compare your code which is responsible for generating the list for these situations.
Thank you for the detailed explanation and for sharing your findings.
I understand your point; however, at the moment this is not only a UI-related issue. It is also connected to how things work under the hood, including the handling of accounts per payment gateway, and currently that part is not functioning fully as expected.
From what I can see and test, your current setup seems to be working correctly, and the confirmation emails are also showing the correct bank account, which is a good sign.
Since this general functionality currently has a bug, it is difficult to reliably trace the exact cause without clear and reproducible steps. At this stage, it would involve a lot of guesswork. Also, fixing the main issue will likely resolve any inconsistent behavior you are might experiencing.
For now, I would suggest continuing to use the current setup as it is. In parallel, if you are able to identify consistent steps to reproduce the issue, I would be happy to investigate further.
Otherwise, it would be best to wait until the main issue is addressed on our end. Once that is fixed, it will be much easier to determine whether anything additional needs to be adjusted in your configuration.
Hope this makes sense, let me know if any further questions.
