Home›Support›English Support›[Resolved] Started attempt to download xliff file. The process did not finish.
[Resolved] Started attempt to download xliff file. The process did not finish.
This thread is resolved. Here is a description of the problem and solution.
Problem:
When I try to access the Translation Management > Jobs or WPML > Translations page, I get an error "Jobs could not be loaded" and no jobs are displayed. Solution:
The issue mostly is the database corruption and related to content that is translating (In Progress status) but was deleted. To fix this issue, you can follow steps below:
- Make a full backup of your site and database first.
- Access the database > edit the table "wp_icl_translation_status" > search for the status "2" > you will find some rows.
- Edit the row and change the status to 1. Relevant Documentation: https://wpml.org/documentation/support/wpml-tables/
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This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tell us what you are trying to do?
I try to acces the Translations queue/Jobs and I get error "Jobs could not be loaded". When I check "Advanced Translation Editor Error Logs" I have there 7 errors. All are similar to this one:
2023/09/04 12:37:11 PM ATE Server Communication Started attempt to download xliff file. The process did not finish. 25 76626491 {"xliff_url":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/051\/809\/922\/original\/translated_75375516_Contul_meu20230904-12131-bqb9tk.xliff20230904-4962-zlu052.xliff?Expires=1694435831&Signature=YqsPb4YLhBvYCckNu6hS9YO6bz02JpKM4x2rIoOY52K1bbAvH~EOZivCTiBnQfU8yP4VxUM5yLq3rzEb6-zf94bSnMAfSJpmWBHaCYWiWecPaPtU1GoYoDnFrSn2eWgptc4sxioQkb22aU2GgpkLLvmmG3Zza~lVgGCkM9WQMZu0wwAJGPD3AkV4yql5JCGsJB1P9eBK3oSCfpm4vlAdmeDwB-zoj1PFa4Gf~C8JJXeTiA4Ca0CISFNxE3jfK5Legibh2DwTqYrWrjfHotbpTA5t4VqHJ6BMATsMq-a9pzOrk~b4Jz6XGjzKbHSoyeDeAeM3bcfVnSgClRrmKxw3NA__&Key-Pair-Id=K1C11UVRQNXLRQ"}
Is there any documentation that you are following?
I did follow the instructions to allow more memory in my wp-config.php and also to display my errors (no error regarding this issue was displayed)
Is there a similar example that we can see?
Thank you for contacting WPML support, I'd be happy to help you with this issue.
Please enable WP debug log and visit the Translation queue/Jobs page again and share the error log with me. There could be a fatal error in the log that causes the issue. If you don't know how to enable WP debug, please follow the documentation https://wordpress.org/documentation/article/debugging-in-wordpress/
You can also enable a minimal environment as below and see if it helps:
- Deactivate all non-WPML plugins
- Switch to a standard theme of WordPress
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
Hello, thank you for your support. I did try to see if the error exists if I change the theme and deactivate the non-essential plugins but it didn`t work. I'll add my log errors under:
It looks like a database corruption. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.
