String Translation DB error

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing "We have detected a problem with some tables in the database" error message in the WordPress back-end
Solution:
We recommend the following steps to address the error message:
1. Try to remove the warning message by clicking the small 'x' icon on the message.
2. Refresh the dashboard to see if the warning message reappears.
If the message does not reappear, the issue is likely resolved. If the error persists, we advise the client to inform us so we can investigate further.
For additional guidance, please consult our documentation on dealing with error messages:
https://wpml.org/faq/how-to-deal-with-error-messages-about-a-broken-table-that-needs-fixing/#problem-with-some-tables-in-the-database

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Tagged: Not WPML issue

This topic contains 4 replies, has 2 voices.

Last updated by Noman 1 year, 4 months ago.

Assisted by: Noman.

Author	Posts
January 10, 2024 at 12:19 am #15166859
Gilbert	Hello, We have this error message on our back-end asking us to contact you. Can you assist? Thank you
January 10, 2024 at 7:59 am #15167423
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. Sometimes, these messages can be false positives that get stuck, and we can verify this by following the steps below: 1. Please attempt to remove the warning message by clicking the small 'x' icon on the message. 2. Afterward, refresh the dashboard to check if the warning message persists. If the message disappears, then everything should be in order. However, if the issue persists, please inform me so that we can further address it. For more detailed information, please refer to the following documentation: https://wpml.org/faq/how-to-deal-with-error-messages-about-a-broken-table-that-needs-fixing/#problem-with-some-tables-in-the-database Thank you
January 10, 2024 at 8:14 am #15167437
Gilbert	Hello Noman, I followed your instructions but the message reappeared. How should we proceed from here, Thank you
January 10, 2024 at 11:03 am #15168182
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you for your cooperation and patience
January 10, 2024 at 6:01 pm #15170927
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for providing the access to your site. I logged in to your site and went to the WPML >> String Translation page and I can’t see that warning message at my side. Is there any specific steps that trigger that warning? Thank you
January 11, 2024 at 12:28 am #15171958
Gilbert	Hello Noman, Strangely, the message disappeared today. Maybe your intervention scared him off :)) Thank you for your help.