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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 8 replies, has 0 voices.

Last updated by Dražen 1 year, 4 months ago.

Assisted by: Dražen.

Author Posts
December 10, 2024 at 11:24 am #16497653

ONGEMA GmbH

Background of the issue:
I am trying to send mails in the main language, which is German. The issue can be seen on this page: hidden link. I followed up on this issue here: https://wpml.org/forums/topic/germanized-sends-out-emails-with-wrong-langauge/. Our solution was to pick some strings, re-validate them and save them.

This worked for the mails I re-validated.

Symptoms:
Some mails are sent in German, while others are sent in English. I found many more strings that need to be re-validated, but I can't manually re-validate thousands of strings.

Questions:
Is there a way to somehow 'refresh' the strings?

December 10, 2024 at 1:21 pm #16498358

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

since this issue is related to fix in another ticket we have had, and I shared, I will be taking over and helping you further.

Let me check on this with our 2nd tier and get back to you.

Regards,
Drazen

December 12, 2024 at 6:51 am #16506189

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

can you please share some example of other email that is not translating and steps on how can we trigger / see it?

Thanks,
Drazen

December 12, 2024 at 6:59 am #16506225

ONGEMA GmbH

Hello,

examples would be "Cancellation" and "Invoice".
It works when I re-validate the Mails like mentioned in the last Ticket.

Problem is I dont know which strings and mails are affected and when opening the string translations it seems like all the strings are affected.

I just want some way to automatically refreshing all the strings instead sitting there, opening every string and waiting 1-2 seconds for them to "remember" that they are already there.

Regards,
Anja

December 12, 2024 at 7:01 am #16506227

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Anja,

thanks.

Yes, I understand the problem, but as said can you share step by step guide how can we see/trigger the emails? So we can also check and confirm this?

Thanks,
Drazen

December 12, 2024 at 7:10 am #16506232

ONGEMA GmbH

Hi Drazen,

1. dont re-validate the string
2. place a order like in the last ticket https://wpml.org/forums/topic/germanized-sends-out-emails-with-wrong-langauge/#post-16484782
3. refund items in order-detail page with .refund-items button
4. refund with stripe

this triggers the cancellation mail.

Thanks
Anja

December 12, 2024 at 7:18 am #16506243

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks.

I have tried but seems it does not happen on the test site where we reproduced the issue last time. For me correct translated email is sent, so this might me something else and not the same issue.

Please check and see if you can get same issue: hidden link

Regards,
Drazen

December 16, 2024 at 7:08 am #16515911

ONGEMA GmbH

Hi Drazen,

i couldnt reproduce the error.
Still, i need some way to refresh the strings.

Regards,
Anja

December 16, 2024 at 8:18 am #16516181

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Anja,

thanks, does that mean it works fine on sanbdox site? Please confirm.

If yes, then the issue is not the same as the one you reported first, and probably something else is causing the issue for your specific website / case, and we need to check it out.

Please let me know, and prepare a staging site and share steps on how can we can check the issue.

Thanks,
Drazen

The topic ‘[Closed] String Translation Issue’ is closed to new replies.