I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
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NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
Thank you, I have been able to see the issue on your live site.
Unfortunately I am still not able to reproduce this behavior on a sandbox.
I have escalated this issue for further investigation by our compatibiltiy team, however, I would like to verify the folloiwing in the meantime to make sure we are all on the same page when testing.
1. I can see in WPML -> String Translation many strings registered in English BUT showing Dutch (as you've mentioned)
2. When I use the customizer (under the EN language) and navigate to something like Single Product -> Extras I can see a Dutch string directly added in there.
3. Based on our conversation here when this happens you go to WPML → String Translation → admin_texts_astra-settings and change the original/default language on the mixed strings.
--> you change it to Dutch, is that correct?
The reason I ask this is because there is a slight chance this "fix" could also add to the issue.
Again, I have escalated this and will update you as soon as there is some feedback!
Do you ever at any time add the Dutch strings to the customizer directly? As I do see them there Id like to verify if those were added manually in an attrmpt to fix this issue.
You can use that feature but its not typically needed for compatible themes such as Astra
The issue we still see here when reviewing is this:
1. Go to WPML->String Translations and review the Astra Admin strings
2. Notice that theres a few of them registered English but picking up the Dutch language
3. If I navigate to the Customizer I will see directly in the customizer these strings added to Dutch. (are these added manually by you ? It could have been that you opened the Customizer in Dutch language and added the translation then, that step would cause this issue )
While these strings are added in Dutch manually within the customizer, they are registered in English.
This is expected, and is why only EN strings should be added in the customizer and the Dutch translations in String Translation.
We don't speak dutch at all. No dutch text was added to the customizer.
Bobby it seems you are still asking about the nature of this bug. This bug replace original strings with translated strings and do however not change the language tag of the main string. It lets it taged with the original language.
So here we got dutch put instead of original english strings. The string langage tag didn't change. It still displays that yes it's english.
You're really leading me around in circles. I followed this process a long time ago. It doesn't work. Replacing the content in the theme editor doesn't solve the problem, it makes the strings to change with a new language after each customizer update.
The only way to deal with this: delete all translations-write back the default languagecontent-and forget about the translation of those strings, OR, change the default language for the mixed strings (stronger results than any other workaround/fixes). In any case, the customizer is UNUESABLE with those strings translated. Any update will cause a mix of languages.
I'm actually having this problem on yet another site: hidden link
Still the same Astra strings. Now we have Georgian appearing on the English version.
The problem started immediately after updating the site's plugins (which I hadn't done for a while).
Check out my looms. Sorry for the cut.
1/ hidden link
2/ hidden link
I understand how frustrating this can be and definitely not trying to take you around in circles here.
Based on your video -- if the string is in customizer in the different language that would cause issues. WPML pulls the strings directly from the theme options (customizer), the best place to resolve this is by changing it directly in there and not via String Translation.
If a string is showing in Spanish and is added in Spanish within the customizer that would be an issue.
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I have created a sandbox for us.
The sandbox is a brand new installation with Astra installed.
At the moment it looks OK and it has picked up the correct strings.
If possible, please access the sandbox using this link hidden link
and follow the same steps to translate the strings as you do on your site.
Share with us the steps you take and let us know if the issue reproduces so I can let our compatibility team know.
Note that we have not been able to reproduce this behavior yet.
1/ I added astra pro. It seems that the strings we have problems with, are added thanks to astra pro plugin.
2/ Added a test product, test strings in header, and on product page. All done with astra pro (astra free don't allow this).
3/ Back to astra menu to enable more function to customize theme (I forgot it)
4/ Search all the strings, go to this page to enable many admin strings for translation: hidden link
There is a total of 12 strings, all with the name of "String for wpml debuging #" to easily sort out our issues.
5/ Now it's your turn: you need to translated all the strings. I used automatic translation on my websites. Translate all the 12 strings in all the languages. Screenshot in attached files.
Checked back on the status of the strings and I am still unable to reproduce.
Regarding the strings you fixed on your site, are those working ok at the moment? If yes I'd advise doing the same fix for all strings not in the default language within customizer
Hi!
All the translation of astra theme admin strings have been deleted on my stores due to unstability. I have better to do than fixing it again and again.
Last one working is kula-tactical.com, where the original language of the strings was changed to german. The fix is more stable on this website for some reason. Here are less languages, than on other ones. Plugins and theme used are the exact same, server environment too.
We have automatic security updates of plugins/themes enabled.
Caching (litespeed), object cache, CDN...
On all websites
Translations were always ok for some time. Then after a couple of days or weeks, it's messed up. I can't really understand why it's so random.
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