Strollik5 theme and plugin by Opal - header and footer issue

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 7 replies, has 2 voices.

Last updated by Itamar 1 year, 4 months ago.

Assisted by: Itamar.

Author	Posts
July 13, 2023 at 12:57 pm
muhammad-sohailR-2	Strollik5 theme and plugin by Opal. The header and footer translations into the third language are not working.
July 13, 2023 at 2:08 pm
July 13, 2023 at 2:11 pm #14034069
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, We need to replicate this issue on a fresh WordPress installation. Then I'll be able to escalate it to our compatibility team. For this, I created a test website with a clean WordPress install. You can access it through this link: hidden link With this link, you'll be directly logged in. Please install the Strollik5 theme and plugin by Opal and see if the issue is replicable on a clean WordPress installation. I already configured WPML to have English as the default language and French and Italian as the other languages. Please also ensure you install the latest version of the theme and its plugins. Please let us know when everything is finished, and you can replicate the problem. Regards, Itamar.
July 17, 2023 at 10:10 am #14048067
muhammad-sohailR-2	I have installed theme and child theme. I have also installed core plugin. Please check and let me know if you have any updates. Thanks
July 17, 2023 at 12:45 pm #14049525
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for installing the Strollik5 theme and the Strollik5 Core plugin. I still see some required plugins are missing. Please see the attached screenshot. And you didn't replicate the problem. I don't see the header and footer post types as I saw on your site when we had our chat. Can you please install the needed plugins and proceed with replicating the problem? Thanks, Itamar.
July 18, 2023 at 2:22 pm #14060091
muhammad-sohailR-2	All the plugins are installed. Please check it now
July 19, 2023 at 5:38 am #14062523
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for installing the plugins. Still, you didn't replicate the problem. I tried to do it myself. I added a new header and footer in Header Builder and Footer Builder. Then in Appearance -> Customize -> Header and Footer, I enabled the header and footer I created. But they are not showing on the site. Please see the attached screenshot. I deactivated our plugins to ensure it is not a problem with WPML. Can you please make the header and footer show on the site, so I can continue investigating this issue?
July 20, 2023 at 11:47 am #14071921
muhammad-sohailR-2	Should I replicate the your provided whole site with my site.? Then you might can active it
July 20, 2023 at 11:50 am #14071931
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Please don't migrate your site to the sandbox site I provided. Just create the Header and Footer in the default language and make them show on the site. I'll take it from there.