[Closed] svg broken in widgets

Hi there,

Thanks for contacting WPML support.

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I'm getting the error shown in the attached screenshot.

Thanks for your reply.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

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✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Thanks for your patience.

I have feedback from our 2nd Tier Support.

Please check out this errata https://wpml.org/errata/svg-support-activating-wpml-media-strips-uploads-folders-from-svg-image-url/ and follow the workaround provided.

Then, reupload the SVG file and it should work. Could you backup and give this a try and let me know how it goes?

Thanks for your reply.

Yes, that is correct. You need to modify the SVG Support plugin file every time it updates. We've contacted the plugin author and we will follow up. Hopefully, we can have this changes permanently applied to that plugin.

Thank you for getting back to us.

Absolutely, we're on it. If the ticket happens to be closed in the meantime, no need to be concerned. We'll ensure to keep you posted once we have any feedback to share.

I appreciate your patience.

The matter you're encountering is a recognized issue linked to the SVG support plugin. Our 2nd Tier Support has already contacted the author of the plugin to address this concern.

For the time being, I suggest implementing the following PHP code into your theme's functions.php file. You can place it at the end of the code. If you're uncertain about this process, please inform me, and I'll be glad to apply the workaround on your behalf.

// WPML Workaround for compsupp-6933
add_filter('wp_get_attachment_metadata', 'wpml_compsupp6933_fix_attachment_metadata_file_path', 10, 2);

function wpml_compsupp6933_fix_attachment_metadata_file_path($data, $attachment_id) {

	// Only apply the workaround if WPML Media and SVG Support plugins are active
	if( class_exists('WPML_Media') && function_exists('bodhi_svgs_generate_svg_attachment_metadata') ) {
		
		if (isset($data['file']) && !preg_match('/\d{4}\/\d{2}\//', $data['file'])) {
			// Get the upload directory info
			$upload_dir_info = wp_upload_dir();
	
			// Extract the year and month from the basedir
			$year_month = date('Y/m', strtotime(get_post_field('post_date', $attachment_id)));
	
			// Prepend the year and month to the file
			$data['file'] = $year_month . '/' . $data['file'];
			
		}
	}    

    return $data;
}

Thanks for your reply.

The changes have to be done on the SVG Support plugin side. But anyway, we have already notified the plugin author here https://wordpress.org/support/topic/issue-with-wpml-media-translator/ and hopefully they will respond to us.