Templates are not being translated/visible in Spanish after being translated from English

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to display templates in Spanish on their website after translating them from English using WPML. Specifically, the templates on the video pages and sidebar menus were not visible in Spanish, showing empty spaces instead.
Solution:
We identified that the categories used in the templates were not translated. We navigated to WPML > Settings > Taxonomies Translation > Categories (category) and configured it as "Translatable - use translation if available or fallback to default language". After applying these settings, the templates began displaying correctly in Spanish. We asked the client to verify by checking the page at https://cartercullold.wpenginepowered.com/es/videos/.

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Tagged: Documentation request

This topic contains 4 replies, has 0 voices.

Last updated by Kor 9 months, 2 weeks ago.

Assisted by: Kor.

Author	Posts
July 24, 2025 at 8:49 am #17266501
samW-12	Background of the issue: I am trying to display pages in Spanish after being translated from English using WPML. I have followed the documentation which stated that I need to convert the templates and pages into Spanish and then replace the templates into those Spanish pages. Symptoms: Templates are not being translated or visible in Spanish after being translated from English. The pages show empty blank spaces where templates should be displayed. Questions: Why are the templates not displaying on the Spanish pages after translation? How can I ensure that templates are correctly translated and visible on the Spanish pages?
July 24, 2025 at 8:56 am #17266573
Kor	Thanks for your patience. Here is the ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
July 24, 2025 at 10:11 am #17266858
Kor	Thanks for your reply. It looks like to me the categories are not translated here hidden link . So I've navigated to WPML > Settings > Taxonomies Translation > Categories (category) > Configured it as "Translatable - use translation if available or fallback to default language" It works now and could you please check? hidden link
July 24, 2025 at 4:25 pm #17268702
samW-12	Hey thanks for the help over there. I still need assistance with one more type of page. I have used this type of page in multiple places in my site. where the sidebar menu is available and visible in English pages and not visible in Spanish pages. English page link:- hidden link Spanish Page link:-hidden link Please find the screenshot attached of the sidebar for your referance. New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/translated-sidebar-menu-is-not-visible-in-translated-pages/
July 24, 2025 at 4:43 pm #17268756
Kor	Thanks for your reply. I'd like you to know that our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. So, I've split the ticket here https://wpml.org/forums/topic/translated-sidebar-menu-is-not-visible-in-translated-pages/ so that we can follow up. As for this ticket, you can mark it as resolved.