The contact form not translatable

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the contact forms in the translation managers for auto-translation, despite following the documentation on using Contact Form 7 with WPML.
Solution:
We installed a local copy of the client's site to identify the issue and discovered a corrupted database record. After repairing this record, the contact forms became visible in the Translation Management. We applied the same fix to the client's site, resolving the issue. The client should now be able to translate the contact forms as expected.

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Tagged: Exception

This topic contains 4 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 8 months ago.

Assisted by: Osama Mersal.

Author	Posts
August 19, 2024 at 11:02 am #16083060
robinL-26	Background of the issue: I'm trying to auto-translate the contact forms on my site hidden link. I have multiple contact forms and I'm following the documentation from your website https://wpml.org/documentation/related-projects/using-contact-form-7-with-wpml/. Symptoms: The translation managers don't show the forms to translate. Questions: Why are the contact forms not showing up in the translation managers? How can I make the contact forms translatable?
August 19, 2024 at 12:03 pm #16083307
Osama Mersal	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please install and activate the "Contact Form 7 Multilingual" plugin. If that didn't help, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
August 19, 2024 at 1:53 pm #16084060
Osama Mersal	Hi, Thanks for the access details. I installed a local copy of your site to debug the issue and found a corrupted database record, which caused the problem. After fixing this record, the contact forms appeared correctly on the Translation Management. I applied the same steps to your site, which fixed the issue. Please check if you can translate the contact forms as expected. Best regards, Osama
August 19, 2024 at 2:02 pm #16084213
robinL-26	Hi Osama, I indeed now see the option but when I translate I get the critical wordpress error. I'm trying to translate all forms for all languages from dutch to english & arabic
August 19, 2024 at 2:14 pm #16084248
Osama Mersal	Hi, Please let me know how you get this error. I tried to translate a form, and it worked correctly. Best regards, Osama