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This topic contains 4 replies, has 2 voices.

Last updated by fernandoM-54 1 year, 7 months ago.

Assisted by: Laura.

Author Posts
October 23, 2023 at 12:27 pm #14638003

fernandoM-54

Hi there,

Let's see if you guys can help me with this. The default language of our website is Spanish (ES) and we are translating it into English (EN). The English main menu is already created in WP and synchronized using the plugin. The thing is, if you switch to English using the language selector, the current page will be displayed in English but not the menu, the menu remains in Spanish (both labels and links).

We have uploaded a screenshot of our home page where you can see the content in English and the menu in Spanish: hidden link

It is weird because last week the English menu worked just fine and now our website only shows the Spanish version. Why is this happening? How can we fix it?

Thank you in advance!

Home page.png
October 24, 2023 at 10:38 am #14646351

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi,

thanks for contacting us.

I tried to access the site but I've been blocked by Cloudflare. Can you please tell me what I should do to see the issue myself?

October 25, 2023 at 6:26 am #14652555

fernandoM-54

Hi,

Yeah, I'm sorry, I didn't realize. I will need your IP address in order to grant you access to our preproduction website.

Sorry for the inconvenience.

October 25, 2023 at 4:12 pm #14663153

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Unfortunately I have a dynamic IP address so proving it won't work. Can't you temporarily disable Cloudflare?

October 26, 2023 at 7:48 am #14667049

fernandoM-54

Hi! We have finally managed to solve the problem. Thanks anyway!