Background of the issue:
I changed the short description text of the original WooCommerce product. After updating the product, I expected the texts in other languages to be automatically translated and published. The issue can be seen at hidden link. The old translation dashboard seemed to work better than the new one.
Symptoms:
The other languages are marked as 'need translation update', but they are no longer automatically translated and published. The old text still appears.
Questions:
Why aren't the translations automatically updated and published after changing the original product's short description?
How can I ensure that the translations are automatically updated with the new text?
Welcome to the WPML support forum. I will do my best to help you to resolve the issue.
Please go to Pages >> All Pages and check if the language icons appear as pencils next to the products. This indicates that the products have been translated.
Please follow the steps below after taking a full site backup (mandatory) and see if the issue still exists:
- Update to the latest version of WooCommerce (9.9.5)
- Update to the latest version of WooCommerce Multilingual (5.5)
- Clear all types of caches
- Go to WPML >> Translation Management
- Disable Automatic Translation and refresh the page (see the attached image)
- Enable it again
- Make a small change in the product content and update it
You may have to visit Plugins >> Add New >> Commercial tab and click on the *Check for updates* button to get the WPML automatic upgrade links of the latest version. This step will help us refresh the installer caches.
Thank you for the updates. Please try the following troubleshooting steps after a full site backup (mandatory) and make sure the issue exists or not.
1) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)
2) On the Troubleshooting page, please click on the following options of the *Clean up* section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
- Synchronize local job IDs with ATE jobs
- Synchronize translators and translation managers with ATE
If the bug persists, please create a simple test product and translate it. Then check if the results are different or not. This will help us understand whether the problem is specific to certain products or a general issue.
I've done the steps you told in that order. After that I changed the description of an existing product. After updating the product, the product got the status "This item needs update". This product was created on 3 July (only a few days ago)
I also tried it with a newly created product. I've added a test sentence to the product and published it. After that the product was translated and also that sentence was translated. After it was succesful translated, I refreshed the edit page and added a second sentence to the description. This sentence is also translated. See test product: hidden link hidden link hidden link hidden link
During translating the second sentence I noticed a different kind of message in the Translation Management. See attachment.
The only different between the first (existing) and second (test) product. Is the existing product is created through the API and later edited. Only the price, stock quantity and title is added with the API. The description, image, etc is added later (manual). The test product is manually created by myself.
Thank you for the details. A couple of requests for tracking this.
1) Please share more details about the following, especially the API.
the existing product is created through the API and later edited. Only the price, stock quantity and title is added with the API.
2) Please fill in the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.
We have indeed renamed it, only for whitelabeling for our customers. Only some names are changed, nothing else of WPML is changed or customized. I've changed some of the names back to the original names.
Your account has fully access to the site and have full admin privileges. There is no higher role present on the site.
Thank you for the updates. Please share the WordPress debug.log (not WPML debug information) with us so we can collect more details on this. Refer to the following links for instructions
To enable WordPress Debug log, open your wp-config.php file of the site root and look for define('WP_DEBUG', false);. Change it to:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check if you are getting any errors or warnings related to WPML in the log file.
If you can paste your debug.log to http://pastebin.com/index.php and provide me with that link, it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).
It was to large for pastebin.com. So I created a WeTransfer link. See: hidden link
I don't know if the following is possible. But it looks like to me like there are different translators, the auto translator and another translator. For exampe the products (like: hidden link) I experience this issue with are connected to the other translator and the test product and some other products (like: hidden link, this product is auto translated when the text is changed) are connected to the auto translator.
This would explain why this is happening and explain why not all products are auto translated. But I don't know how to check this theory. Do you know if this is possible? And do you know how to check it or can you check this for me?
Thank you for the details. We checked the debug.log file and didn’t find any warnings or errors related to WPML. We will investigate it further and get back to you as soon as possible. In the meantime, please ensure you have a full site backup.
