The homepage in Dutch gives an error

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to access the translated Dutch homepage at example.com/nl due to a 403 forbidden error.
Solution:
The site's root directory had a physical 'nl' folder. The issue can be fixed by deleting or renaming the 'nl' folder

If this solution doesn't seem relevant to your situation, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Not WPML issue

This topic contains 1 reply, has 2 voices.

Last updated by Mohamed Sayed 1 year, 5 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
January 27, 2024 at 6:40 pm #15233201
eliseN-2	I am trying to: edit hidden link (translated Dutch page) It's saying that I don't have access - But i am the owner of the domain? it's only the home page - the other sub pages are loading. Please check, it's a bug. 2. The form is still in English, how can I change this to Dutch? hidden link New threads created by Mohamed Sayed and linked to this one are listed below: https://wpml.org/forums/topic/split-translating-gravity-forms/
January 28, 2024 at 12:45 pm #15234173
Mohamed Sayed	Hi Elise, Thanks for contacting WPML support. - To ensure the quickest and most accurate support, please provide your debug information so that I can get a look at some of your configurations. You can find it in WPML > Support > click on “Debug information” link. Please check this link for more info: http://wpml.org/faq/provide-debug-information-faster-support/ - There are several potential causes for the 403 forbidden error, please create a full backup of the database and website then try the following: 1. Use your file manager or FTP to review the root directory and verify that you do not have a physical directory folder named 'nl'. 2. If you use a security plugin, disable it temporarily and check if the issue is resolved. 3. The site header shows a [gtranslate] shortcode. If another multilingual plugin is enabled, disable it then resave the permalinks settings and check if that helps. - For better support, we handle one issue per ticket so I've created a new ticket for the other issue you have mentioned. We will continue the discussion here: https://wpml.org/forums/topic/split-translating-gravity-forms/ Kind regards, Mohamed