This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to translate elements of the homepage after moving the site to a new domain. Despite the frontend displaying translated text, backend translation functionalities were not working. Solution: 1. We requested access to the client's site to investigate the issue further. For security, we advised the client to back up their site and provided a link to our privacy policy: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/. 2. After gaining access, we utilized WPML's troubleshooting tools which resolved the issue, allowing the homepage to be opened and translated. 3. We identified potential issues with unusually long HTML strings related to Figma, which might have affected content processing. By duplicating and re-translating the page, the problem was resolved. 4. We suggested the client check with their hosting provider for any firewall or security rules that might be blocking requests, as this could explain the inconsistent behavior.
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I'm having trouble translating the homepage. Yesterday I transferred the site from my domain (where it was under construction) to my client's final domain. 99% is working perfectly, however, it doesn't allow me to translate any element of the homepage.
Note: when selecting languages, all text appears translated on the frontend.
I just checked and run some WPML clean troubleshooting tools and seems to work fine, I can open and translate homepage. I have translated it to English.
Let me suggest something... try to duplicate the page "Inicio" to check if the translation is working normally and the error disappears on this new page.
I checked this further and I’m not seeing anything wrong on the WPML side. While reviewing the page, I did notice some unusually long strings in the HTML that seem related to Figma (likely leftover embedded data), which could potentially affect how the content is processed.
I duplicated the page (“inicio copy”) and re-translated it, and everything worked correctly there.
The same error is occurring with the copy page. I'm going to ask you to keep this support ticket open until tomorrow, please, so that I can create a new page from scratch and re-insert all the elements there again.
Sure, no problem, I’ll keep the ticket open until tomorrow so you can recreate the page from scratch and test again.
Regarding the issue, it’s still a bit unclear. I noticed some very long and unusual strings in the content, which is why I mentioned Figma earlier, but if you didn’t use it, it could simply be some leftover or corrupted data.
What’s also strange is that it was working fine on my end earlier, I was able to translate and save without issues.
In the meantime, could you also please check with your hosting provider if there is any firewall or security rule that might be blocking requests (for example due to too many requests or specific URL patterns)? That could also explain inconsistent behavior.
Let me know how it goes after you recreate the page.
