Problem: The client was unable to translate elements of the homepage after moving the site to a new domain. Despite the frontend displaying translated text, backend translation functionalities were not working. Solution: 1. We requested access to the client's site to investigate the issue further. For security, we advised the client to back up their site and provided a link to our privacy policy: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/. 2. After gaining access, we utilized WPML's troubleshooting tools which resolved the issue, allowing the homepage to be opened and translated. 3. We identified potential issues with unusually long HTML strings related to Figma, which might have affected content processing. By duplicating and re-translating the page, the problem was resolved. 4. We suggested the client check with their hosting provider for any firewall or security rules that might be blocking requests, as this could explain the inconsistent behavior.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
