The "My Account" information of the Woocommerce is behaving strangely

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with the translation of the WooCommerce "My Account" page. The main page appears translated, but the translations do not persist on the subpages of the account.

Solution:
We recommend updating the WPML and WPML String Translation plugins to their latest versions, as this has resolved the issue on a staging site. Follow the steps below:
1. Update WPML to version 4.6.10.
2. Update WPML String Translation to version 3.2.10.
3. Verify if the issue with the translation of the "My Account" page is resolved.
You can refer to our documentation for automated updates: https://wpml.org/faq/install-wpml/#automated-updates

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/forum/english-support/

Tagged: WCML

This topic contains 3 replies, has 2 voices.

Last updated by Long Nguyen 7 months, 3 weeks ago.

Assisted by: Long Nguyen.

Author	Posts
April 9, 2024 at 3:12 am #15496407
sergejsF	Hi, I have tried several resolved tickets and other recommendations before asking for help. I have two issues I cannot resolve: 2. The "My Account" information of the Woocommerce is behaving strangely: — When I visit the My Account page it seems to be translated: hidden link — But as soon as I go to any other page of the account it has no translation: hidden link or hidden link and all other subpages. — All of these strings are translated. But I guess the problem is in something else since the left side menu is translated on one page and not translated on all others. Please advise on the solution
April 9, 2024 at 3:16 am #15496410
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Here is the new ticket. Please update new versions of plugins WPML 4.6.10 and WPML String Translation 3.2.10 then check this issue again. Refer documentation https://wpml.org/faq/install-wpml/#automated-updates Looking forward to your reply. Thanks
April 9, 2024 at 5:57 am #15496738
sergejsF	I am on the latest version of WP and plugins. The issue was present in both previous and current versions. Just to note, that issue spans to elements like the Thank you page after the order, as well as the emails, but I am still testing the email translations. I have provided you with access in a separate ticket.
April 9, 2024 at 6:54 am #15496849
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, On your staging site, I still see the old version of WPML 4.6.9 and String Translation 3.2.9. After I update two plugins, the translation menu on the My Account page displays correctly. Please check this on your end and let me know how it goes. Looking forward to your reply. Thanks
April 9, 2024 at 5:34 pm #15500778
sergejsF	Thank you. This did resolve most of the issues. I see some strings that still need translation. Some are still not translated. But We will check all of them first and will see if any issues are left.