This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Documentation request
This topic contains 29 replies, has 3 voices.
Last updated by Dražen 1 year ago.
Assisted by: Osama Mersal.
Author | Posts |
---|---|
April 4, 2024 at 12:58 pm #15483240 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, 1) The sticky links change the URLs in both languages. When I told you that WPML doesn't change the default language, I was unaware you had sticky links installed. 2) Before checking the guide, I forgot that sticky links use the page ID because we don't get many clients using it. The last update of this plugin was in 2020. (https://wpml.org/download/wpml-sticky-links/?section=changelog) 3) If you want to use the plugin, you will need to use the page ID because, as you said, it's the plugin's purpose. Best regards, |
April 4, 2024 at 1:30 pm #15483507 | |
ryoY-2 |
Hey, Osama-san. Do you understand the seriousness of what you have just written? Do you understand that I was extremely confused because you didn't mention any of these before? And recognize that it has cost me a lot of valuable time. Is this the typical behavior of WPML supporters? |
April 4, 2024 at 1:40 pm #15483671 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I'm sorry about this inconvenience. I did my best to help you fix the issue and answer your questions. This was a misunderstanding because I didn't check the plugin when I first logged in to your site and thought the update or database corruption caused the issue. Then, when I understood what caused the issue, I told you it was that and shared the guide with you. I see that you have previous tickets with my teammates, and most of them are marked as resolved, so we do our best to help you with any issue you face. Thanks for your understanding Best regards, |
April 4, 2024 at 1:56 pm #15483859 | |
ryoY-2 |
The main reason I now consider you unreliable is that you didn't provide this response until I repeatedly pointed out the inconsistencies in your previous answers. I have another question for you. |
April 4, 2024 at 2:02 pm #15483968 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, 1) When I checked the error that appeared when updating the page, that was the first time I noticed the cause of the issue. I told you about it here. [APRIL 2, 2024 AT 3:31 PM 2) When I discovered it had caused the Page ID URL issue, I told you here and shared the guide. [APRIL 4, 2024 AT 9:09 AM] Best regards, |
April 4, 2024 at 2:16 pm #15484092 | |
ryoY-2 |
No. No. No. Did you write these words at that time? "I was unaware you had sticky links installed." "I forgot that sticky links use the page ID" |
April 4, 2024 at 2:19 pm #15484102 | |
Osama Mersal WPML Supporter since 02/2020
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, 1) I told you the following: I saw this error, and after some tests, I noticed that the "WPML Sticky Links" caused it. This means that I wasn't aware that it was installed or the cause of the issue until I checked the debug log. 2) No, I didn't tell you that I forgot how the plugin functions in the default language, and I apologized for that. Best regards, |
April 4, 2024 at 3:13 pm #15484578 | |
ryoY-2 |
That's a very poor excuse. You referred to: This was mentioned in this response: You're claiming that this response is the one where you realized, just before giving this response, that WPML Sticky Links has the functionality to change the link URL to a page-ID and informed me about it. No one would use expressions like "error" or "caused" for the behavior of the plugin's intended functionality. Users reading the way you wrote would typically interpret that "WPML Sticky Links" "caused" the following "error" due to unexpected behavior: --------- Anyway, since both the question and answer are both labeled as "3)", it's clear. Would a support representative actually use expressions like "caused" or "error" for the functionality that plugin is intended to provide? Being presented with such expressions, an ordinary user would naturally think that "WPML Sticky Links" caused an "error". |
April 5, 2024 at 6:11 am #15486284 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hi there, Osama is off today, so I am taking care of this ticket, hope that is OK. 🙂 I understand there might be some issue with communication with my colleague and his replies, but as I can see he apologized if some of the replies might come up awkwardly. We always try to do our best to help out a client. Since I see the issue is resolved, and is a technical support forum, our goal is to help out clients with any issue they have with WPML plugins, so please let us know if there is anything else we can do for you or if is it okay we close the ticket. Thanks and kind regards, |
April 5, 2024 at 6:41 am #15486394 | |
ryoY-2 |
This is the conversation that followed after he mentioned, "WPML Sticky Links caused it." ryoY-2 By turning off WPML Sticky Links, I was able to rewrite the links correctly. However, when I turn it back on, it only allows me to change the page ID When I first noticed the issue, I refreshed the page, and the update was made. When you mentioned it, I debugged it further to find that deactivating WPML sticky links fixes the issue, so I informed you about it. From Osama's wording, In essence, he had been claiming until the previous day that even with WPML sticky links active, he could change it to a URL link. I'm trying to understand your words about this being a technical support context. Until I strongly pursued it, he didn't attempt to discuss either his lack of knowledge or that he didn't convey what should have been conveyed. I purchased WPML as a plugin to streamline my work. I will take some time to consider whether to close the ticket at this point. |
April 5, 2024 at 6:57 am #15486436 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, sure, I understand your point, as I said I think there might have been some confusion, and some of the replies my colleague gave, came up wrong and awkward, but I assure you he didn't have bad intentions or try to deceive, he overlooked some of the settings which can happen. Sure, take your time, and let me know if there is anything else we can do for you. Regards, |
April 5, 2024 at 7:05 am #15486456 | |
ryoY-2 |
hello Drazen, Please also add the lack of understanding of the product despite being a support representative. Thank you. |
April 5, 2024 at 7:12 am #15486460 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, yes, as I said he overlooked some of the settings/functionality, and these mistakes can happen, it is not a very popular addon that our client uses often, so he was not 100% sure about it. Regards, |
April 6, 2024 at 11:35 pm #15491014 | |
ryoY-2 |
How can I revert the string of a link changed to a page ID by WPML Sticky Links back to its original URL link? I thought that by starting "Revert sticky urls to permalinks" in WPML > Sticky Links, it might revert back to the original link. However, upon testing, although it seemed to have reverted, there are links where those originally described as root relative paths have been changed to absolute path formats. Therefore, it seems difficult to revert just by disabling Sticky Links. Are there only methods such as tracking post revisions or searching for page ID links within the database? Does WPML Sticky Links retain logs of the changes it has made? I understand that WPML Sticky Links changes the destination string of a link to a page ID under these conditions, is that correct? ・When there is a translated post corresponding to the original post Or is there a possibility of changes occurring even in posts without translated posts? New threads created by Dražen and linked to this one are listed below: |
April 8, 2024 at 7:00 am #15492638 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, let me start a new ticket and take over to have a clear ticket conversation and I will update Link: https://wpml.org/forums/topic/split-sticky-links-issue/ Regards, |