Background of the issue:
I am trying to fix translation and design issues on my website, specifically on the page hidden link. I want the translations to be correct on the German and English pages, with quick links correctly translated all over the page, and no design changes. I have spent a lot of time translating and fixing these problems.
You changed all claims. I hate this plugin, if there would be an other one and I would not have invested all my time here I would not be your client and I won't suggest this plugin to anyone.
Symptoms:
The style completely changes in German and English, translations disappear, and there are constant problems. The global section 'quick links / Schnelle verbindungen' is not translated anymore. Parts of the translation disappear and are not saved in memory, requiring re-translation. The design is not correct anymore, and either the design or the translation does not work.
Questions:
Why do translations disappear and are not saved in memory?
How can I fix the design issues on the German and English pages?
Thanks for contacting us. I'm truly sorry to hear about your frustration.
I understand how much time and effort you’ve invested in translating and designing your website, and I completely acknowledge how upsetting it is to see unexpected changes affect your work, especially when your intention was to maintain both translation accuracy and the original design.
I've compared your translated pages below, and it looks fine to me. Could you highlight it using a screenshot of the issue so that I can check this out for you?
This is the link -> hidden link
but you can find the same GLOBAL section on almost all pages.
When on translated pages, the 3 columns just appear in italian. IN GERMAN IT'S UNDERNEATH THE TITLE "SCHNELLE VERBINDUNGEN" and in ENGLISH the title is QUICK LINKS.
It worked well, but then I needed to update translations and now it's in italian again, on every page and on every translation.
I want to send you a screenshot, but I can not upload it!
Even the hover buttons of the fixed menu on the bottom of the page do not translate.
I guess it's an other string setting but can not find it.
And on safari, this page -> hidden link does not show the right type on the home text, at the very top on the left "Ciasa Vally".
Thanks for your reply. Sorry, I'm not getting this. Please record a screen recording using this free tool hidden link showing me the issue. Also, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
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