This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to load the translation queue for products, and attempts to approve translations were failing.
Solution: We resolved the issue by performing several troubleshooting steps in WPML > Support > Troubleshooting:
Clear the cache in WPML
Remove ghost entries from the translation tables
Fix element_type collation
Fix WPML tables collation
Set language information
Fix terms count
Fix post type assignment for translations
We asked the client to confirm if the solution worked for them.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
I am trying to:
I am trying to translate products but the queue is not loading for some reason. There are 6 pending for review, then when I tried to approved, it failed and now it is not loading.
Thank you for contacting WPML support, I’m happy to help you with this issue.
There could be an error while loading the Translations page on your site. Please enable WP debug (https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/), visit the Translations page again and share the error log with me. You can upload the file debug.loh into a storage platform of your choosing (Google Drive, Dropbox, etc) and send me the link (make sure it's set as "public" otherwise I won't be able to access its content) so we can download it and take a look at it, and determine where to go from there.
While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.
I fix the issue on your site by running some troubleshooting buttons in WPML > Support > Troubleshooting:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML tables collation
- Set language information
- Fix terms count
- Fix post type assignment for translations
I saw it fixed the issue but there is an issue with the site.
On this URL or other urls as well hidden link
When you jump from english to japanese, and return to english, it will display an internal server error. Can you check this and see what causing the issue?
New threads created by Long Nguyen and linked to this one are listed below:
We limit one issue per ticket only, I will split your new issue into a new ticket for better handling. If you see the main issue of this ticket with Translations queue is resolved, please mark it as Resolved.
