There is a problem with the String Translation table in your site

This thread is resolved. Here is a description of the problem and solution.

Problem:
There is an issue with the String Translation table on the client's site, which could potentially become a critical issue in the future.
Solution:
If you're experiencing a similar issue, we recommend checking if this is the first time WPML has been installed on the website and if there are any existing translations. It's important to determine if resetting WPML is safe for your specific case. Before proceeding with any changes, ensure to create a backup of your database. If this solution doesn't seem relevant to your situation, please open a new support ticket with us, and we'll assist you further.

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Tagged: Exception

This topic contains 6 replies, has 3 voices.

Last updated by Andrey 1 year, 7 months ago.

Assisted by: Andrey.

Author	Posts
November 20, 2023 at 3:58 pm #14879275
michelA-3	There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future. WPML support team knows how to fix it. Please add a message in the relevant support thread and we'll fix it for you.
November 20, 2023 at 4:10 pm #14879339
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
November 21, 2023 at 10:14 pm #14891629
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for sharing the access details. Unfortunately, the site I am trying to access gives the 404 error. Could you please check this? I set the next reply as private.
November 22, 2023 at 8:07 pm #14902481
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Is this the first time WPML has been installed on this subsite? Does it have any existing translations? I need to know if resetting WPML on this subsite is safe. Please make sure to backup your database.
November 23, 2023 at 7:50 am #14904129
michelA-3	On this subsite (www.ews-group.com ) it is the first time WPML is activated. On the other subsite wpml is running already a few years.
November 23, 2023 at 9:41 pm #14912251
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Ok, thanks. I will check and let you know.
November 27, 2023 at 9:08 pm #14934787
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for being so patient. It should be fine now. Please check and let me know if this is still the problem.