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Tagged: Exception

This topic contains 12 replies, has 2 voices.

Last updated by Alejandro 1 year, 10 months ago.

Assisted by: Alejandro.

Author	Posts
September 11, 2023 at 7:08 am #14372965
jesperB-9	This site has moved to a new location
September 11, 2023 at 4:40 pm #14378405
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hello! This issue is happening because at one point in the past you selected that one of the sites "changed domains" instead of selecting that the sites were copies. In that migration banner it was actually explained that this would happen, so can you please confirm that at one point you may have selected the "no" option that you see on this image: hidden link ? This will let me understand what we can do next. Regards.
September 11, 2023 at 4:56 pm #14378565
jesperB-9	Yes, I might have selected the 'no' option.
September 11, 2023 at 5:12 pm #14378705
jesperB-9	the site new-water.com is not a staging site, it is the production site, and there are no copies or clones of this site. You still want me to continue with you recipi?
September 11, 2023 at 5:20 pm #14378729
jesperB-9	I hereby upload the result of the sql.
September 11, 2023 at 5:22 pm #14378777
jesperB-9	Bullet 2 done.
September 11, 2023 at 5:24 pm #14378809
jesperB-9	Bullet 3, does not make any sence since the new-water.com is a production site and is not connected to any other site, do you agree?
September 11, 2023 at 5:25 pm #14378811
jesperB-9	I have followed your steps, but the problem is still there. Please advise a solution.
September 12, 2023 at 2:30 pm #14384615
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	To investigate the issue, I kindly ask you to grant me access to the wp-admin area of your website. I have enabled the necessary fields on my end so you can provide them to me in a secure and private manner. This way, only the two of us will be able to view them. If possible and for your safety, i'd suggest you create a new user (a fake one with a fake mail) that you can later delete when the ticket is closed.
September 12, 2023 at 2:48 pm #14384815
jesperB-9	Be careful, it is the production site.
September 13, 2023 at 1:18 pm #14390471
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Please check this video out: hidden link I followed the steps i had mentioned and it worked on my end. in the video i have asked you to connect the 2 sites together but that's not needed anymore because i have done it for you already 🙂 Regards.
September 14, 2023 at 7:53 pm #14399509
jesperB-9	Hi there, I dont want the two sites connected, but as long as they still work I gues I am happy. Thanks 🙂
September 15, 2023 at 5:19 pm #14404905
Alejandro WPML Supporter since 02/2018 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi there, right now they are working independently they just have now the same translation memory and information which was needed for the 2 sites to coexist as they did before (otherwise translations and everything else would appear empty in the translation editor). However, everything should be fine now. Regards.