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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 5 replies, has 2 voices.

Last updated by Andreas W. 1 year, 3 months ago.

Assisted by: Andreas W..

Author Posts
August 3, 2023 at 11:50 pm #14152289

louisN-4

every now and then i find products that had many thumbnails and after a while, their amount drops, for example:

1. hidden link
- had more than 5

2. hidden link
- had also many thumbnails

i checked the edit product and indeed only few of the thumnails i added many weeks ago are there

these are products that are being promoted on facebook, so they get many entrances, others which are less, we have yet to see case like this

August 5, 2023 at 6:54 pm #14159141

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

This does not really look like a WPML issue to me.

For example:
hidden link

This product has 10 Images in all languages.

If the original product has 10 images, then it is from the point of WPML expected, that all the translations also have 10 images.

What makes you think that this is a WPML issue?

Best regards
Andreas

August 5, 2023 at 11:01 pm #14159307

louisN-4

the product had 2 pictures yesterday, we had to restore all the images back

this is why i am saying its potentially wpml issue - wpml manages how many images are in a product post or not?

August 5, 2023 at 11:45 pm #14159317

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Actually, WPML only manages the translations.

If the original product has 10 images, then it is expected that the translations also will have 10 images.

It would be ideal if you could set up a staging site and test if you can recreate this issue and then also test if the issue occurs if WPML is disabled.

If we can not recreate the issue or do not know which event (post update, post translation, etc.) caused the issue, then it is impossible to debug such a problem.

Best regards
Andreas

August 6, 2023 at 12:02 am #14159319

louisN-4

we will install product revision snippet on monday so we can track what is causing this removal of images

August 6, 2023 at 2:42 am #14159387

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Take note, that WPML always syncs the images from the original content towards the translations. If translations would have fewer images than the original product, then this would in fact be a WPML topic.

You can find out the original language of a product at WooCommerce > WooCommerce Multilingual & Multi-Currency > Products.

Only as I saw here actually the same amount of images on all products, it appears to me that this might not really be a WPML issue.

Further, you can sync the images of all your original content towards any translated content by using the option WPML > Settings > Media Translation > Start.

This will create any missing media entries inside the WordPress media language for additional languages and this way WPML will display the images in all languages. It physically uses the same image file, used on the original content, for this purpose.

Please investigate this further and it would be ideal if you could set up a staging site, on which we could run tests without affecting the live site and enable WP Debug.

How to enable WP Debug:
https://wpml.org/documentation/support/debugging-wpml/

I will be glad to assist you on this matter again next week.

Best regards
Andreas

The topic ‘[Closed] thumbnail disappear on some products’ is closed to new replies.