[Resolved] tiered pricing is not being adjusted by out fix US rate

Hi,

Thank you for contacting the support, I am assigned this ticket and 'll try my best to help you on the matter.

Can you please create a minimal setup on this Sandbox site? hidden link

It is a fresh installation with WPML plugins uploaded (not installed or active). You can also upload your theme and plugins here and setup everything as needed.

A minimal setup to reproduce the issue is necessary, with a simple product and tiered pricing. Then send me information what exactly isn't calculated properly.

Please take your time and reply when the site is ready. Once you are able to reproduce the issue, please write down detailed steps about how one can reproduce the issue (for a better understanding).

See https://wpml.org/faq/how-to-reproduce-issues-and-share-them-with-wpml-support/ for details.

Regards.

Sure, please provide admin access to your website to check the issue in detail. You can use any email.

Also provide detailed steps to setup and reproduce the issue as well as links to pages in admin and on frontend. So I can try to reproduce in another environment for better understanding.

Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site (including plugins & themes deactivation), which may cause conflicts with the live site otherwise.

Please confirm it in your next reply or let me know if you do not agree with the mentioned.

I've set your next reply as private to share this information safely.

IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Thank you for your patience.

I was able to observe the issue. I also deactivated all unnecessary plugins and switched to standard 2021 theme of WordPress and can see the issue.

The plugin "Tiered Price Table for WooCommerce" (by U2Code) isn't on our compatibility list but our team can look into the issue and help bringing some compatible solution.

For this purpose, I'll need to create a copy of your site using Duplicator plugin, to use by our team to analyze and work on it in a separate environment.

Is this OK if I can create one from your staging site? Please let me know.

Or, the best would be if you can create one by:

- removing inactive plugins and themes
- removing any confidential data (i.e. orders, personal data and etc.)
- leaving only 1 or 2 products with tiered pricing setup, as a test data

then either you can create a package using Duplicator plugin and let me know to download, or I can create one and download (once you are done with the above mentioned).

Here you can check for WPML compatible plugins on list: https://wpml.org/plugin/

You can try in this sandbox hidden link instead of creating a package of your site.

Or if you can write me some steps to setup it properly, I can try. Our team then can help accordingly.

Please let me know.

On the other hand, I'll also request to contact the said plugin support and invite 'em to our Go Global program which helps them make their code multilingual ready. Together with WPML’s compatibility team, they can test and confirm that their theme or plugin works with WPML. See https://wpml.org/documentation/support/go-global-program/ for details and you can refer your theme/plugin provider to this as well.