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Supporter timezone: Asia/Yerevan (GMT+04:00)
Tagged: Documentation request
This topic contains 12 replies, has 3 voices.
Last updated by Christopher Amirian 3 months ago.
Assisted by: Christopher Amirian.
Author | Posts |
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August 20, 2024 at 9:35 am | |
caterinag-2 |
Background of the issue: Symptoms: Questions: |
August 20, 2024 at 10:25 am | |
August 20, 2024 at 10:27 am #16086560 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi there, Would you please provide the staging version of the website so we can check the database for the message problem? You can set the next reply as private to provide the login info. |
August 20, 2024 at 2:19 pm | |
August 22, 2024 at 4:40 pm #16096054 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, Christopher is unavailable today, so I am stepping in to assist with your inquiry. I've read this chat and accessed your staging site. However, when I go to the plugins page here: hidden link, I do not see the message about Toolset. Please see the attached screenshot. Since the message does not show on the staging site, we can't use it as an example to fix it on the live site. Does the message still show on your live site? Also, it occurred to me that it might be a caching issue. Please try clearing all the caching on your live site and see if the message goes away. Regards, |
August 23, 2024 at 9:51 am #16098056 | |
caterinag-2 |
Hi Itamar |
August 24, 2024 at 10:42 am #16100089 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi there, Sorry for my late reply. I was sick. I also checked the staging website and it seems to be working ok. Now as only the live website has that message, I need your permission to to install a plugin to access your website database on a live site and try to fix the issue there. I will need you to have a backup of the website beforehand. If that is ok please get back to us with your permission and if the login info of the live website is changed, set the next reply as private and provide the login info. Thanks. |
August 26, 2024 at 8:34 am #16103120 | |
caterinag-2 |
Hi, actually I have a severe issue that cannot let me login in. This seems to be created by WPML as well. add_filter('mod_rewrite_rules', 'fix_rewritebase'); $wpml_root = parse_url(get_option('home')); $rules = str_replace("RewriteBase $home_root", "RewriteBase $wpml_root", $rules); return $rules; It seems causing the issue now and that's what my web server support wrote me about that: |
August 26, 2024 at 9:20 am #16103488 | |
caterinag-2 |
UPDATING An error of type E_ERROR was caused in line 54 of the file /web/htdocs/www.pievedepitti.it/home/wp-content/plugins/insert-headers-and-footers/includes/lite/loader.php. Error message: Uncaught Error: Failed opening required '/web/htdocs/www.pievedepitti.it/home/wp-content/plugins/insert-headers-and-footers/includes/lite/auto-insert/class-wpcode-auto-insert-content.php' (include_path='.:/php8.1/lib/php') in /web/htdocs/www.pievedepitti.it/home/wp-content/plugins/insert-headers-and-footers/includes/lite/loader.php:54 Stack trace: #0 /web/htdocs/www.pievedepitti.it/home/wp-includes/class-wp-hook.php(324): wpcode_plugins_loaded_load_lite_files() #1 /web/htdocs/www.pievedepitti.it/home/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #2 /web/htdocs/www.pievedepitti.it/home/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /web/htdocs/www.pievedepitti.it/home/wp-settings.php(555): do_action() #4 /web/htdocs/www.pievedepitti.it/home/wp-config.php(95): require_once('...') #5 /web/htdocs/www.pievedepitti.it/home/wp-load.php(50): require_once('...') #6 /web/htdocs/www.pievedepitti.it/home/wp-admin/admin.php(34): require_once('...') #7 /web/htdocs/www.pievedepitti.it/home/wp-admin/update.php(16): require_once('...') #8 {main} thrown |
August 26, 2024 at 9:38 am #16103706 | |
caterinag-2 |
site is now on but htaccess issue still to be solved. |
August 26, 2024 at 10:02 am #16103782 | |
caterinag-2 |
I get this topic and have added the code to functions.php of my child theme add_filter('mod_rewrite_rules', 'fix_rewritebase'); $wpml_root = parse_url(get_option('home')); $rules = str_replace("RewriteBase $home_root", "RewriteBase $wpml_root", $rules); return $rules; |
August 26, 2024 at 11:38 am #16104175 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi there, The code you added in the functions.php file seems to be ok now. Please consider as this is a matter of the "cannot connect" issue let's focus on that and not other issues. For the other issues, you are welcome to open up another ticket and follow up. I set the next reply as private so that you can provide the login info for the cannot connect issue. |
August 26, 2024 at 11:47 am #16104300 | |
caterinag-2 |
after all cleaning and imrpovement, the cannot conect message doesn't show on the linving site anymore. I contact you once again in case it comes back |
August 28, 2024 at 11:19 am | |
August 28, 2024 at 11:21 am #16114499 | |
caterinag-2 |
Hi, suddenly the Toolset error appears once again |
The topic ‘[Closed] toolset and critical error’ is closed to new replies.