Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/
Sun Mon Tue Wed Thu Fri Sat
- 8:00 – 17:00 8:00 – 17:00 8:00 – 17:00 8:00 – 17:00 8:00 – 17:00 -
- - - - - - -

Supporter timezone: Europe/Madrid (GMT+01:00)

This topic contains 0 replies, has 0 voices.

Last updated by Paola Mendiburu 5 days, 23 hours ago.

Assisted by: Paola Mendiburu.

Author Posts
December 10, 2024 at 10:57 am #16497469

orO

Background of the issue:
I want to Make products visible on the translated version of the website.

Here you can see products: hidden link
Here, the translation of the product category, there's nothing: hidden link

As you can see I already translated the products:
hidden link
hidden link
hidden link

So why are they not appearing in their category? This was just an example, all product categories I check on the translated version are empty.

I also do not understand why the slug for the translated version is different.
Why is this: hidden link
not like this: hidden link

Why do I have to add "-en" to the category slug: hidden link
?

Symptoms:
Translated products do not appear in their category on the translated version of the website.
The slug for the translated version is different, requiring '-en' to be added to the category slug.

Questions:
Why are translated products not appearing in their category?
Why is the slug for the translated version different, requiring '-en' to be added?

December 10, 2024 at 12:00 pm #16498043

orO

Do you still need the credentials I gave you? please do not break the website.

December 10, 2024 at 2:41 pm #16498949

orO

I am not sure why it says "[Waiting for user feedback]" on this ticket. This ticket is waiting for you. I gave Paola credentials and after working together with her on the chat she said she will converted the chat into a ticket and get back to me.

This ticket is waiting for you.

December 10, 2024 at 8:00 pm #16500267

Paola Mendiburu
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

Hi!

This is Paola.

I’ve sent you a private message regarding a migration so I can proceed with the debugging.
Here’s the link for reference: https://wpml.org/forums/topic/transalted-prodcuts-do-not-appear-in-their-category/#post-16498432

Please let me know once it’s completed.

December 11, 2024 at 9:37 am #16502404

orO

Hello,
I am not sure where is the private message you said you've sent me.
Where can I read it?

December 11, 2024 at 9:40 am #16502437

orO

OH, ok, I didn't understand that these yellow lines were hiding messages and I need to click them.

Can you do these migrations? you seem to know how it's done and I don't want to take a wrong step. You still have the credentials.

December 12, 2024 at 7:58 am #16506505

Paola Mendiburu
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

I am on it.

I will let you know when I have news.

December 12, 2024 at 3:31 pm #16508716

Paola Mendiburu
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

The issue has been escalated to the second tier.

I will let you know when I have some news.

December 13, 2024 at 8:21 am #16510303

Paola Mendiburu
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

Hi there!

To solve the issue I did the following:
- I went to WooCommerce --> WooCommerce Multilingual --> Multicurrency
- I have unchecked "Show only products with custom prices in secondary currencies "

Now appears everything correctly.