Sorry, I couldn't create a package on your staging site hidden link . Looks like your server is blocking some functionalities that prevent us from creating a package.
I have tried it on live site, but with Duplicator (Light) it does not seem to work (I get a timeout). But you can just work on our staging, if something happens it's not a problem. We can just create a new one in one click. Does that work for you?
I'm able to replicate this issue on our sandbox site and I will escalate this further to our 2nd Tier Support. I will come back to you once I've feedback.
Thanks a lot. Do you know how long this will approximately take? As our website is about a shopping event that takes place soon, it is important to me that this works very soon.
I'm sorry for the delay in getting back to you, which was primarily due to the weekend. Unfortunately, I don't have an estimated time of resolution at the moment. However, I will follow up with you as soon as I receive an update from our 2nd Tier Support.
