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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed assistance with translating the Elementor animated card widget and a dropdown menu widget on their website.

Solution:
For the Elementor animated card widget, we identified that it originates from the Element Pack Pro plugin, which at the time was not up to date and not compatible with WPML. We suggested three potential solutions:
1. Update the plugin and check if it has become compatible with WPML.
2. Register the plugin shortcodes for translation manually, which requires custom programming.
3. Contact the plugin author to request them to make the elements translatable.
4. Use manual translation by editing the page directly with Elementor, bypassing the WPML translation editor. This method excludes the possibility of using automatic translation.
We provided a documentation link for manual content editing: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

Regarding the dropdown menu widget issue, we advised the client to open a separate support ticket as per our policy to handle one issue at a time.

Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we recommend opening a new support ticket. We also highly suggest checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Our next available supporter will start replying to tickets in about 2.57 hours from now. Thank you for your understanding.

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This topic contains 15 replies, has 3 voices.

Last updated by Lauren 7 months, 3 weeks ago.

Assisted by: Lauren.

Author Posts
March 25, 2024 at 12:41 pm #15446786

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

It appears that the animated card element is coming from the plugin Elementor Pack Pro. I can see a few things. First, the plugin is not up to date. Secondly, it is not currently compatible with WPML. https://wpml.org/plugin/element-pack-pro/

Typically when a plugin is compatible, the content will appear in the translation editor so that you can translate it. In this case, the content you entered in the original language is not displaying in the WPML translation editor, which means the plugin shortcodes are not registered for translation. You can either register them yourself, which requires a good bit of custom programming, contact the plugin author to ask them to register the elements, or use manual translation. To use manual translation means you would edit the page directly with Elementor instead of using the WPML translation editor, which also means you would not be able to use automatic translation.

As for the drop down widget on the product pages, please open a separate ticket as that is a separate issue and our policy is to address one issue per ticket.

This documentation will show you how to edit your content manually: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/