This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing issues with translating the English version of the product list on their WooCommerce shop. The filter appears in English, but the footer and "details" buttons do not. The footer consists of different strings, texts, and links. While the English front page displays correctly, the WooCommerce shop products page does not show the correct translations in the footer, and the "details" button is still in Danish. Solution: If you're experiencing similar translation issues with your WooCommerce shop using Oxygen templates, we recommend you follow these steps: 1. Update all WPML plugins. 2. Update the Oxygen plugin. 3. Update WooCommerce plugins. 4. Navigate to
WPML-> Settings-> Post Type Translation
. 5. Set the "Templates (ct_template)" post type to
Translatable – use translation if available or fallback to default language
We are having problems translating the english version of the product list on our shop: hidden link
It seems like the shop understands that the page is in english some of the places and some not. The filter is in english and so on, but the footer and the "details"-buttons are not.
Thanks for contacting WPML forums support. I'll be glad to help you today.
Please try the following steps:
1- Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan
2- Go to WPML-> String Translation
3- Scroll down and click on the "Translate texts in admin screens »" link
4- Search for the needed strings
5- Select the strings
6- Click on the "Add to String Translation" button
7- Then click on the "« Return to String Translation" link
8- Translate the strings, clear the cache, and check the front end
It didnt help. It might have helped with the "details" button, but it didnt find it.
But the whole footer is not a string, this is different strings and texts and liks and so on.
If you take a look at the english frontpage: hidden link
You will see that everything is working correct with the correct translations in the footer, based on the english version of the Oxygen-template.
But on the Woocommerce shop products page it is only working in the header, and not the footer. They should be in the same template.
And the details button is still showing in danish.
Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. I installed a local copy of your site and was able to fix the issue by the following steps:
1- Update WPML plugins
2- Update Oxygen plugin
3- Update WooCommerce plugins
4- Go to WPML-> Settings-> Post Type Translation
5- Set the "Templates (ct_template)" post type as "Translatable – use translation if available or fallback to default language"
6- Go to Oxygen-> Templates
7- Translate the templates
