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Tagged: Documentation request
This topic contains 8 replies, has 2 voices.
Last updated by Prosenjit Barman 1 year, 8 months ago.
Assisted by: Prosenjit Barman.
Author | Posts |
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November 1, 2023 at 10:45 am #14706613 | |
Dann |
Tell us what you are trying to do? hidden link it is a dev site. Regards |
November 1, 2023 at 12:15 pm #14707289 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello Stefan, When you referred to the 'Option' page, were you referring to the "Options Page" [ hidden link ] feature provided by ACF? If so, please make sure that the translation preference for the Options page field is set correctly. Most of the time, issues related to Options pages gets resolves just by following the instructions mentioned in the documentation. However, if the problem you're experiencing is different or things are not working despite the correct configuration, I would appreciate it if you could provide more details. Creating a video that captures the issue and sharing it in your next response would be immensely helpful for better understanding. Once I review it, I'll inform you about the next steps. Looking forward to your response. Best regards, |
November 1, 2023 at 3:14 pm #14708635 | |
Dann |
Hello Prosenjit Yes ACF Pro, I have tried following the documentation without any luck. Please view attachment images with explanations. Hope it helps. Thanks |
November 2, 2023 at 6:09 am #14712545 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello Stefan, Based on the screenshots, the settings for the options page and fields appear to be correct. If you're encountering a permission error when attempting to access the options page in other languages, it might be related to an access restriction associated with your account. Would you please create a new administrator account and check if you're still having the issue? Please let me know the update. I will be happy to help if you need further assistance in this matter. Best regards, |
November 2, 2023 at 9:00 am #14713819 | |
Dann |
Hi Prosenjit Did create a new admin account, but the problem persists. Could please help? Thanks Stefan |
November 3, 2023 at 4:20 am #14722205 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello Stefan, As the issue persists, a closer inspection will be required to understand the root cause of the issue. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT Looking forward to your response. Best Regards, |
November 6, 2023 at 4:28 am #14734463 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hi Stefan, Thank you for sharing the access information. I have checked and found that the "Options pages"(ACF → Option Pages) have not been translated into English, which is mainly causing the issue. Please check this screenshot: hidden link I translated the "Tilboð" option page by going to "ACF → Options pages → Tilboð" and it started to work properly in the English version. If you switch to English, you'll not encounter the issue again. Kindly finish translating all the option pages, and this should resolve the issue thereafter. Please let me know if you need further assistance with this matter. I will be happy to help. Best regards, |
November 6, 2023 at 9:15 am #14735873 | |
Dann |
Hi Prosenjit, Great thank you. I still don´t see the translation option in ACF (see sreenshot), and therefore cannot translate, do you know why that is? Best regards, |
November 7, 2023 at 5:03 am #14742857 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello Stefan, You'll see the translation option when you edit the options pages from "ACF → Options Pages". Please check this video for a better understanding: hidden link I hope the video will help. Feel free to let me know if you need further assistance in this matter. I will be happy to assist. Best regards, |
November 7, 2023 at 10:07 am #14745735 | |
Dann |
Hi Prosenjit This is working. Thank you for your help. Regards |