Translated menu not showing

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Noman 1 year, 6 months ago.

Assisted by: Noman.

Author	Posts
December 7, 2023 at 11:50 am #15016275
mohamed-becayeT	I have a website in english, I have defined a translated menu in french, but even when I switch language, only the english version of the menu appears
December 7, 2023 at 12:17 pm #15016441
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Sorry for the trouble in the chat, I am not sure what happened, the chat got disconnected somehow. 1. Can you please make sure you have followed the below doc for translating your site menus: https://wpml.org/documentation/getting-started-guide/translating-menus/ 2. If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you
December 7, 2023 at 4:59 pm #15019797
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for providing the login details. I’ve tried to access your site's login page with /wp-admin/ in the URL and it shows me a blank screen issue then I tried to access the login page using /wp-login.php in the URL and it shows me an error “Error: Cookies are blocked due to unexpected output. ” Is there any specific login URL for your site, Can you please help me log in to your site to debug this issue? Thank you
December 7, 2023 at 5:27 pm #15019929
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I managed to login to your site now but my user role is not Administrator so that i can’t access the site’s dashboard at the moment. This issue is easy to fix and should not take too long. I am here all day today to help you with this problem, just please upgrade my user role to Administrator so that I can quickly check and fix this issue. Thank you for your cooperation and patience

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