Translated page is blank

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client experienced an issue where switching to French on their WordPress site resulted in a blank page. This occurred after changing the URL structure to "lang=fr" and attempting to translate the menu.
Solution:
We identified that the problem was linked to the "Elementor Single Page #732" template. We resolved the issue by setting this template to Draft status instead of Published.

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Tagged: Not WPML issue

This topic contains 4 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 11 months ago.

Assisted by: Osama Mersal.

Author	Posts
June 3, 2024 at 10:30 am #15697370
rafW	I have wpml installed on my wordpress website. At the beginning I translated one page, which worked well. I don't know when it happened, but now when I switch to french, the page goes blank and i don't know how to fix it. I use automated translations. I think it could be something with the settings, I changed the url structure to "lang=fr" and tried to translate the menu
June 3, 2024 at 10:41 am #15697459
Osama Mersal	Hi, 1) I would need a site snapshot if possible. We usually recommend the free Plugin “Duplicator” for this porpoise. If you already know how Duplicator works. (http://wordpress.org/plugins/duplicator/), Please skip the following steps and send me the installer file and the zip package you downloaded. ★ Duplicator Instructions (hidden link) Send me both files (you probably want to use DropBox, Google Drive, or similar services, as the snapshot file will be quite big) I will enable your next answer as private, so you can provide me with the information securely. 2) Could you please share your Debug information with me? You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support) The debug info will give me a lot of information about how your site is configured. Best regards, Osama
June 3, 2024 at 10:43 am #15697477
rafW	Is it possible to send the instructions to dieter@assistu.be ? This is my email address.
June 3, 2024 at 10:44 am #15697495
Osama Mersal	Hi, Our system sends the emails to your email in your account. (https://wpml.org/account/account-settings/) Please change the emails there to get the notifications. Best regards, Osama
June 3, 2024 at 11:38 am #15697695
Osama Mersal	Hi, Thanks for the package. I checked the issue and found it was caused by the "Elementor Single Page #732" template. The issue is fixed after setting this template to Draft instead of Published. Best regards, Osama