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This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 year, 2 months ago.

Assisted by: Long Nguyen.

Author Posts
October 25, 2023 at 9:25 am #14658813

kitijaJ

Hello,

I have translated pages in advanced translation editor and saved it. When I try to view it, then it goes to the English translation and more specifically to the homepage. When I try to make it live then it shows "Updating failed. The response is not a valid JSON response." I'm not sure what is causing that.
Also when I go to pages under Swedish translation, then when I click view it just goes to English translation.

My site is hidden link

I'm not sure what to do here exactly and why it is redirecting. Would you be able to help me please?

Capture-min.PNG
json error-min.PNG
October 26, 2023 at 4:35 am #14665959

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Kitija,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

I check the redirection with this tool hidden link
and see the URL hidden link is redirected to hidden link

it could be made by a third-party plugin or a block of code or the hosting configuration. Please try to enable a minimal environment:
- Deactivate all non-WPML plugins
- Switch to a standard theme of WordPress
❌ IMPORTANT: Please backup your database and website before proceeding ❌

If it does not work, I suggest you contact your hosting support and ask for help with this issue.

Look forward to your reply.
Thanks

October 27, 2023 at 10:53 am #14677749

kitijaJ

Thank you for your help. All is resolved now 🙂