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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that a specific product was not appearing correctly on their website, even though other products were fixed. The issue persisted in both the translated and primary language versions of the product page.
Solution:
We first suggested deactivating the WPML plugin to determine if the issue was related to WPML or another plugin. After deactivation, the problem still occurred, indicating a potential conflict with another third-party plugin. We then recommended deleting the problematic product and recreating it from scratch. After recreating and retranslating the product, the client should check if the issue still persists.

If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 3 replies, has 0 voices.

Last updated by marianeM 2 days, 11 hours ago.

Assisted by: Kor.

Author Posts
December 16, 2025 at 11:05 am #17667239

marianeM

Process Information
Total: 2108
Success: 1802
Failure: 306

For some reason this product is not appearing after that: hidden link

The other ones were fixed.

December 16, 2025 at 11:28 am #17667279

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I can see the issue you’re experiencing. Since your website is live, may I have your permission to temporarily deactivate WPML for troubleshooting purposes?

I suspect the issue may be caused by another plugin, as it also appears in the primary language on this product page: hidden link . If the product remains broken in the main language after WPML is deactivated, this would confirm that another plugin conflict is involved.

December 16, 2025 at 5:52 pm #17668885

marianeM

Yes, you can go ahead and do that

December 16, 2025 at 6:55 pm #17669053

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I’ve attached a screenshot showing the error, and the issue still occurs even after the WPML plugin is deactivated. This suggests that the problem may be caused by another third-party plugin.

If the issue is only affecting this specific product, could you please try deleting it and recreating the product from scratch, then retranslate it and check if the problem persists?

Screenshot 2025-12-17 at 1.51.08 AM.png
December 19, 2025 at 2:11 pm #17678080

marianeM

Its a problem in something else as you said, thank you so much for the help.