Translating images

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has translated all pages of their site and set them as 'Completed'. They want to add translations for the images on these pages. Despite activating the 'translate media library texts with posts' option and scanning for theme and plugin localization, the images are not included in the Translations, and they can't find them in String Translation. They are using WordPress 6.8.1 and Astra Theme Pro 4.10.1 with WPML Media Translation activated.

Solution:
We checked the issue on the client's site and discovered that the image captions added via the Caption field in Elementor's Image element were not automatically available for translation in the Advanced Translation Editor. To resolve this, we edited the original page by adding a space in one of the elements and updating it, which triggered a change to the German translation. This allowed the image texts, including the captions, to appear in the Advanced Translation Editor for translation. We recommend the client to clear all caches on their site and at the server level to ensure that the translated content displays correctly. Additionally, the client can translate the caption text directly in WPML -> Media Translation.

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Tagged: Compatibility

This topic contains 4 replies, has 0 voices.

Last updated by Itamar 1 month, 1 week ago.

Assisted by: Itamar.

Author	Posts
May 7, 2025 at 12:04 pm #17005409
yaseminL	Background of the issue: I translated all pages of my site and set them as 'Completed'. I want to add translations of the images on the pages. I learned from this article https://wpml.org/documentation/getting-started-guide/media-translation/#frequently-asked-questions that they should have been in the Advanced Translation Editor, but they weren't. I activated the 'translate media library texts with posts' option and scanned for theme and plugin localization. I'm using WordPress 6.8.1 and Astra Theme Pro 4.10.1. WPML Media Translation is activated, but WPML Support says WPML Media is not installed. I deactivated the plugin and activated it again but no change. Symptoms: When I go to Translations and edit the pages I finished, no images are included, and I can't find them in String Translation. Questions: Is there any way of adding the images to the translations? Do I have to use the 'Media Translation' and search manually for the images that need translation?
May 7, 2025 at 3:12 pm #17007458
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Please correct the following and see if it helps. The debug info you attached shows that your server's WP Memory Limit is 40M. Our recommendations are to have the following as minimal requirements: - PHP 7 and above (this is OK with your installation) with a WP Memory Limit of at least 128MB, while 256MB is recommended. MySQL 5.6 and above. Please follow this link for detailed documentation: https://wpml.org/home/minimum-requirements/ Is it possible for you to change those to the minimum requirement? You may need to contact your hosting provider for that. Meeting those baseline requirements is critical before debugging, and sometimes solves issues you experience. The most important thing is to raise the WP Memory Limit. Please try to raise it before you contact your hosting company. You can do it from the wp-config.php file in your WordPress installation. Insert this code in that file: /** Memory Limit / define('WP_MEMORY_LIMIT', '256M'); define( 'WP_MAX_MEMORY_LIMIT', '256M' ); Add it before this line: / That's all, stop editing! Happy blogging. / Could you please perform that procedure and see if it helps? More information about this can be found here: https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#how-can-i-increase-my-sites-memory-limit. After making this change, update the original page and its translation, and see if the image text is shown for translation. If it does not help, please give me access to your site so I can check this issue. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy* We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
May 8, 2025 at 11:15 am #17011252
yaseminL	Dear Itamar, unfortunately I always get an error message when trying to send the info. Unfortunately, the FTP server is currently just accessible from inside the company network, so I could only give you access to WordPress. Maybe that's why I'm getting the error (see screenshot)? Is it possible to just sprovide the WordPress data to you? Thanks again for your help. Best regards, Yasemin
May 8, 2025 at 2:25 pm #17012533
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, By sharing access to your site in the special section of the private message, you give us your consent to access your site and also guarantee that you have a backup. Otherwise, we are not allowed to access your site. If you can't share FTP, leave those fields empty. To get past the error message you are seeing, please clear the browser's cache for this tab. Then log out and in again to your wpml.org account and try it again. I'm enabling a private message for the following reply. Regards, Itamar.
May 12, 2025 at 8:56 am #17021575
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. I checked this issue on your site. I checked it on this page, where I could see images with a caption: hidden link. I could see that on the German page, the caption is untranslated: hidden link. I edited the English page with Elementor and discovered that the caption has been added with the Caption field, an option for Elementor's Image element. Please see the attached screenshot attachment-caption.jpg. I then tested this on my test site with WPML and Elementor. I could not replicate this problem. When I use the Image element and set the Caption field to 'Attachment Caption', I get it for translation in the Advanced Translation Editor. I then slightly changed the page on your site (the page I mentioned). I added a space in one of the elements. I updated the original page, which triggered a change to the German translation. (I could see the circular arrow icon.) Please see the attached screenshot, circular-arrow.jpg. I then edited this page with the Advanced Translation Editor and could see the images' text for translation. The Caption text was also there. Please see the attached screenshot caption-text.jpg. I used automatic translation to translate this. It spent 612 automatic translation credits. Since I didn't know if you wanted to spend automatic translation credits on translating this, I credited your site from our side with an extra 1000 credits. So you didn't lose credits and got some extra ones. I expcted to see the caption text translated on the frontend here: hidden link. However, it is not translated. I cleared the cache, but it still has not been showing as translated. I suspect you have caching on the server level that prevents the change from being displayed. Please check it and let me know if this is the case. Please clear all the caches on your site and at the server level, and check if the problem persists. Note that since you are using the Media translation add-on, you can also translate the caption text in WPML -> Media translation. Please see the attached screenshot, media-translation-text.jpg. Regards, Itamar.