Translation does not apply to all strings for an email sent to a customer.

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate all strings for an email sent to a customer, but the translation does not apply to the email title and subject, although it works for the body of the email.
Solution:
We recommend checking the profile language of the account used to create the booking. You can find this setting by navigating to Users-> Profile-> Language in your WordPress dashboard. If the profile language is set to anything other than Site Default, please change it to Site Default and create a new booking.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 34 replies, has 2 voices.

Last updated by Osama Mersal 12 months ago.

Assisted by: Osama Mersal.

Author	Posts
June 26, 2024 at 10:19 am #15832502
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, It's better to debug the issue while only the problematic plugins are activated. However, you can run the troubleshooting functions on the staging site and check if that would fix the issue. Please go to WPML-> Support-> Troubleshooting and run the functions one by one. (hidden link) Best regards, Osama
June 26, 2024 at 10:46 am #15832752
lamineD	Hi, I just did a test in "Stripe test mode" and It worked smoothly. I did a purchase and get the message fully in french. In fact the issue only happens when I create a booking manually. Any ideas? Regards PS: I followed the troubleshooting process but It didn't fix it.
June 26, 2024 at 10:54 am #15832819
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please let me know the profile language of your account that you use to create the booking. You can find it in Users-> Profile-> Language. If you find it anything other than French, please set it to French and try again. Best regards, Osama
June 26, 2024 at 11:12 am #15832949
lamineD	Hi, It was set to english. I switched it to french but get the same issue when i created a new booking manually. Regards
June 26, 2024 at 11:22 am #15833101
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, On the sandbox, the issue happens when the profile language is English or French, but it doesn't occur when the profile language is "site's default language". Would you please try that on your staging site? Best regards, Osama
June 26, 2024 at 11:33 am #15833225
lamineD	Hi, After selecting "site's default language" and saving it, it shows French in the field. Is it normal? Anyway, I did a test again, and I still have the issue: the body is in French, and the subject and email template title are in English.
June 26, 2024 at 11:35 am #15833227
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I need your permission to install the Duplicator Pro plugin on your site to take a local copy to run the minimal setup test and consult our 2nd tier support team if needed. Best regards, Osama
June 26, 2024 at 12:25 pm #15833812
lamineD	Hi Osama, yes you can.
June 26, 2024 at 4:39 pm #15836098
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I installed a local copy of your site, and the issue didn't happen. (Kindly check the attached screenshot) Do you use any server caching or CDNs on your site? Best regards, Osama
June 27, 2024 at 6:42 am #15840963
lamineD	Hi, Yes I use cloudflare and WProcket. Regards
June 27, 2024 at 7:02 am #15841134
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please clear all caches, deactivate them, and check the issue. Best regards, Osama
June 27, 2024 at 7:53 am #15841435
lamineD	Hi, I did the test on stagging site. - Cloudflare is not connecting to the staging site - I cleared the cache - I deactivated WP Rocket I created manually a new booking. I got the same error. Maybe you can do your test on the staging site? Because it's a stagging site, you can do what you want; I don't care. At the end of your test, I will copy the production site to the staging site. Regards
June 27, 2024 at 7:58 am #15841463
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Could you please share the username and password for the shared account? Because it's a temp access, I can't access the profile page to change the language. Best regards, Osama
June 27, 2024 at 8:00 am #15841484
lamineD	Hi, Weird. I changed your role to admin. Regards
June 27, 2024 at 8:02 am #15841508
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, When I try to visit the profile page (hidden link), I get the error in the attached screenshot. Best regards, Osama