[Closed] Translation Manager Assignment

Hi there,

Thanks for contacting WPML support.

Please make sure that you've added the user as a translator as explained here https://wpml.org/documentation/translating-your-contents/how-to-set-up-local-translators-and-language-pairs/#adding-local-translators-through-translation-management .

If you've already done that and the user is still not showing, it's most probably the user is already an "Administrator". "Administrators" are automatically assigned as Translation Managers.

I hope this helps.

Thanks for your reply.

Please try updating all WPML plugins and try again.

If the issue persists, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Also, I checked your debug information, I noticed that your MySQL version is below the plugin minimum requirements as described at: https://wpml.org/home/minimum-requirements/ . Kindly contact your hosting provider and ask them to update the MySQL version to 5.6+ for you.