[Resolved] Translation problem with a plugin

Problem:
The client is using the Divi theme along with a plugin called "Divi contact form helper" to add more options to the contact form module. However, when the "multilingual languages" option is enabled in the plugin, the contents of the contact form, specifically the "choose files/upload files" button, are not being translated into French.

Solution:
Firstly, we recommend increasing the WordPress Memory Limit as the current limit is below the WPML minimum requirements. You can do this by adding the following code to your wp-config.php file, just before the /* That’s all, stop editing! Happy publishing. */ line:

/** Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');<br />define('WP_MAX_MEMORY_LIMIT', '256M');

Next, follow these steps:
1. Disable the Multilingual language option in the "Divi contact form" plugin settings.
2. Navigate to WPML-> Theme and plugins localization, select the plugin, and scan it.
3. Go to WPML-> String Translation.
4. Click on the "Translate texts in admin screens »" link.
5. Search for the needed strings.
6. Select the strings and click on the "Add to String Translation" button.
7. Click on the "Return to String Translation" link.
8. Translate the strings, clear the cache, and check the front end.

For more information on translating texts in admin screens, please refer to our guide: Translating texts in admin screens.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: WPML support forum.