Translation Process Stuck - Need Help to Stop It

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's translation process has been stuck on 'Translation in progress!' since yesterday after scanning plugin and template folders for strings to translate into German, with a memory limit of 2048 MB.
Solution:
We recommend updating the WPML plugin and its add-ons to the latest version, 4.6.13, to ensure you are working with the most recent bug fixes and improvements. You can download the latest versions from My Account -> Downloads on our site. Instructions for updating can be found here.

Additionally, if you are operating a multilingual shop with WooCommerce, ensure that the WooCommerce Multilingual & Multicurrency plugin is enabled.

After updating, navigate to WPML → Translations, locate the job with the strings, take it, and proceed to translate. Ensure you have added yourself as a translator, which can be done here.

If the issue persists:
1. Go to WPML → Translation Management.
2. Navigate to WPML → Jobs.
3. Cancel all pending jobs.
4. Return to the "Dashboard" tab in WPML → Translation Management.
5. Send one page that is "stuck" or the strings from WPML → String Translation that do not belong to a package for translation.

Please ensure to back up your database before making these changes.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 5 replies, has 2 voices.

Last updated by Andrey 6 months, 2 weeks ago.

Assisted by: Andrey.

Author	Posts
October 24, 2024 at 7:22 pm #16328236
ebrahimG	Background of the issue: I just scanned my plugin and template folder and selected strings to translate into German using WPML. I have a memory limit of 2048 MB. Symptoms: The translation process has been stuck on 'Translation in progress!' since yesterday. Questions: How can I stop the translation process?
October 24, 2024 at 7:47 pm #16328298
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I apologize for the trouble you've encountered. Have you tried refreshing the page? Additionally, please upload any relevant screenshots or links to clarify the issue. I want to understand the problem thoroughly and provide the best possible solution. I've enabled debug information for this support ticket. Please refer to this link for instructions on retrieving this information from your site and sharing it with us: http://wpml.org/faq/provide-debug-information-faster-support/.
October 24, 2024 at 8:11 pm #16328399
ebrahimG	Yes, I refreshed my page multiple times, but it is still stuck. 🙁 Here is the debug information.
October 25, 2024 at 6:09 pm #16331941
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. Yes, the strings are still in progress. To begin, please update your WPML plugin and its add-ons to the latest version, 4.6.13, to benefit from the most recent bug fixes and improvements. While this may not resolve your issue immediately, it is essential to work with the newest code for effective troubleshooting. The latest versions are available for download under "My Account -> Downloads" on our site. Instructions for updating can be found here: http://wpml.org/faq/install-wpml/. I also noticed that you haven't enabled the WooCommerce Multilingual & Multicurrency plugin. This plugin is necessary to operate a multilingual shop with WooCommerce. After completing the updates, navigate to WPML → Translations, locate the job with the strings, take it, and proceed to translate. Make sure to add yourself as a translator before accessing this link: https://wpml.org/documentation/support/wpml-admin-capabilities/#add-translator. If you still encounter problems, please try the following steps: 1. Go to WPML → Translation Management. 2. Navigate to WPML → Jobs. 3. Cancel all pending jobs. 4. Return to the "Dashboard" tab in WPML → Translation Management. 5. Send one page that is "stuck" or the strings from WPML → String Translation that do not belong to a package for translation. Please remember to back up your database before proceeding.
October 27, 2024 at 10:15 pm #16335550
ebrahimG	Thank you very much for your response! I just updated the entire plugin, but it still didn’t work. I don’t see any "Job" menu under WPML → Translation Management or WPML → Jobs, so I’m unsure how to cancel the jobs. I can’t modify them manually either, as only a gear icon appears, and I can't take any actions. Is there a way to cancel everything? Do you need access to take a look yourself? Thanks again, and have a lovely day!
October 28, 2024 at 6:53 am #16335934
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.