Translation Queue not working

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to edit translations for two new pages after adding them to the translation queue from the translation manager. Instead of seeing the translation queue list, they encounter an error stating "impossible to load" and are presented with an empty page.
Solution:
If you're experiencing this issue, we recommend you try the following steps after ensuring you have a full site backup:
1) Navigate to WPML>>Support page and click on the Troubleshooting link.
2) On the Troubleshooting page, click on the following options in the Clean up section, waiting for confirmation of processing after each:

Clear the cache in WPML
Remove ghost entries from the translation tables
Fix element_type collation
Set language information
Fix WPML tables collation
Assign translation status to duplicated content
Fix terms count
Fix post type assignment

If this solution doesn't look relevant to your issue, please open a new support ticket with us.

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Tagged: Bug

This topic contains 3 replies, has 3 voices.

Last updated by Lucas Vidal de Andrade 1 year, 5 months ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
December 20, 2023 at 10:03 am #15099993
maraZ	I am trying to: edit a translation for 2 new pages after adding these page to translation queue from translation manager Link to a page where the issue can be seen: hidden link I expected to see: the translation queue list Instead, I got: i've got an error "impossible to load" and an empty page.
December 20, 2023 at 10:47 am #15100539
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, thanks for contacting us. Could you please try to downgrading your PHP version and see if this fixes the problem?
December 20, 2023 at 11:48 am #15101613
maraZ	hi, thanks for the reply. I can't do it at the moment because it's an e-commerce site that works a lot and it's almost Christmas. Are there compatibility problems between wpml and php 8.2?
December 21, 2023 at 7:35 pm #15113255
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello, My name is Lucas, and I will be handling this ticket. Before diving deeper into your issue, please try this solution, after a full site backup{mandatory} and make sure the bug remains or not. It usually works in cases like yours. If it doesn't, I'll be here to further support you. 1) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page) 2) On the Troubleshooting page, please click on the following options in the Clean up section. Wait for confirmation of processing after each one. - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix WPML tables collation - Assign translation status to duplicated content - Fix terms count - Fix post type assignment Best regards, Lucas Vidal