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[Resolved] Translation remains in progress and translated product has different layout

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where your product translations remain in progress even after completion and the translated product has a different layout than the original, it might be due to a plugin conflict.
Solution:
We recommend deactivating the CMS Masters Importer plugin to resolve these issues. This plugin, often used for importing demo content, can interfere with the translation process. If you need to use this plugin for importing content, you can activate it temporarily as needed. For further details, you can refer to a similar case discussed here.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: 

This topic contains 27 replies, has 2 voices.

Last updated by Paola Mendiburu 9 months ago.

Assisted by: Paola Mendiburu.

Author Posts
July 28, 2025 at 11:58 am #17274810

iroM

Hi,

I changed to the default theme and the whole site "broke". I mean the appearance and the layouts. Therefore, the products pages too were not correct.

I also brought back the yesterday's backup because when I switched back to the previous theme, the site remained "broke".
July 28, 2025 at 2:12 pm #17275674

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Would you give me permission to download a copy of your site using Duplicator?

This will allow me to investigate the issue without affecting your site.
July 28, 2025 at 2:26 pm #17275766

iroM

Yes of course.

Thank you!
July 29, 2025 at 10:54 am #17278438

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

I can confirm that the issue appears to be related to the theme. When switching to a default theme, everything works as expected.

As a workaround, please go to the English version of the product, click on Edit Product, and then click Update without making any changes. After that, the product title should appear correctly.
July 29, 2025 at 11:12 am #17278485

iroM

Hello again,

When I go at the edit page of the translated product and click Update then this error appears (screenshot). This only happens on the translated product page, on the original language the update works fine.

Screenshot 2025-07-29 141044.png
July 29, 2025 at 2:27 pm #17279340

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

When I deactivate the plugins of CMSMasters it is working properly.

Could you also try on your end?
July 29, 2025 at 3:20 pm #17279650

iroM

These CMSMasters plugins are necessary for the theme to work properly. I mean we can't have them deactivated otherwise the layouts breaks.

Also when I deactivated them, then I went to the edit page of the translated product and Update, as you said, the title was indeed fixed, but the menu went down at the title (see screenshots).

Screenshot 2025-07-29 181642.png
Screenshot 2025-07-29 181623.png
July 30, 2025 at 9:39 am #17281329

iroM

Hello,

Have you maybe found any solution concerning our issue?

Thanks
July 30, 2025 at 10:16 am #17281422

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Hi there!

The issue appears to be related to the CMS Masters Importer plugin.

When I deactivate this plugin, everything works correctly.

As shown in this ticket https://wpml.org/forums/topic/ive-got-3-translations-that-take-a-lot-of-time/ the problem seems to be the same.

This plugin is mainly used for importing demo content, so unless you specifically need to import demo data, I recommend keeping it deactivated. You can always activate it temporarily if you need to import content again.
July 30, 2025 at 11:04 am #17281652

iroM

Alright, I have this plugin deactivated and tried to translate a new product. Now the translation works fine but another issue remains I mentioned before.

Look at this product for example

hidden link

and the translated:

hidden link

On the translated product page the menu re positions inside the title section.
July 30, 2025 at 2:36 pm #17282592

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Could you please let me know from where are the settings for the menu position?

Before, I see it properly.
July 30, 2025 at 3:05 pm #17282803

iroM

I think there is no specific setting for the menu position. I mean it's already the default position we have not made any custom change.

Don't know if this theme settings page would help you

hidden link

or maybe it has to do with wpml menu sync here?

hidden link
July 31, 2025 at 1:40 pm #17285237

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

This is because you need to remove margin-right of the logo on this css:

.header_mid .logo_wrap {
    height: 100%;
    margin-right: 60px;
    position: relative;
    float: left;
}

if you change it to 20px you will see it correctly

.header_mid .logo_wrap {
    height: 100%;
    margin-right: 20px;
    position: relative;
    float: left;
}

But this is a problem not related to WPML, it is related to your css.

Also you need to translate the menu:
https://wpml.org/documentation/getting-started-guide/translating-menus/