[Resolved] translation theme using acf not showing images

Hello @herriaanF,

Welcome to WPML support, I'd be happy to help you with this.

Are you translating ACF blocks? https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/translating-acf-blocks-with-wpml/

Can you follow the below steps and see if it helps:

- Go to WPML->Settings->Media Translation
- Check the following options
-- Translate existing media in all languages
-- Duplicate existing media for translated content
-- Duplicate the featured images for translated content
- Click on the start button and wait for it to finish.

https://wpml.org/documentation/getting-started-guide/media-translation/

Further, To help you further on this issue, I would need further information, so could you please go to WPML > Support > Debug Information and give me the information in the next reply? You can read the detailed instructions here: http://wpml.org/faq/provide-debug-information-faster-support/

Look forward to your reply.

Thanks

Hello there,

I checked the page and noticed there was issue with completing the translations and it's fixed now.

Regarding the layout you are using custom fields and the preferences aren't set properly, I suggest you to go to https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/recommended-custom-fields-translation-preferences-for-acf-and-wpml/ and set the field preferences accordingly.

Text field should be set as translate and most of the other fields should be set as copy. once done, update the page and update the translations, the issue should be fixed.

Look forward to your reply.

Thanks

Hello there,

I am sorry to let you know the only way we support is via chat and forum.

I don't see any changes to the field preferences, the images are still set to translate? Can you send me a screenshot of where you made the changes?

I am checking it here: hidden link

Look forward to your reply.

Thanks

Hello there,

If you made the changes on one page it will be reflected all over the site, there is no need to make changes in every pages.

Once you made the changes you can update the page and it will work properly.

If you want to have a chat, you can open a new ticket and it will be assigned to a chat supporter if available.

Thanks

Hello there,

The custom fields aren't set properly so it's not working and it's usual.
hidden link

Can you record a video showing how you are setting the translation preferences so I can check what's going wrong.

Look forward to your reply.

Thanks

Hello there,

It looks like there is some fatal error happening on the site creating the issue.

If you go here: hidden link it shows "There has been a critical error on this website. Please check your site admin email inbox for instructions."

I tried to use FTP but it's not working so couldn't enable the debug log to see what's going on.

So can you please follow the below steps and share the results?

1. Add the following code to your wp-config.php

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

https://wpml.org/documentation/support/debugging-wpml/

2. Repeat the action of creating the problem.

3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see. https://wpml.org/documentation/support/debugging-wpml/#how-to-send-debug-log-to-the-supporters

Look forward to your reply.

Thanks