This thread is resolved. Here is a description of the problem and solution.
Problem:
The client has set the translator to be able to translate all languages, but they still can't click on the pencil icons to edit translations on pages, although posts are working correctly.
Solution:
First, ensure that the problematic page is sent to translation via WPML-> Translation Management. Select the desired user as a translator in the translation basket. After this, the translation can be edited without any issues. Here are the steps to potentially resolve the issue:
1. Edit the page in the default language (Chinese).
2. Disconnect the translation (https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/).
3. Update the page.
4. Re-connect with the Japanese translation (https://wpml.org/faq/how-to-link-already-translated-pages/).
5. Assign Chinese as the default language.
6. Check the Translation Management.
This issue may occur because the pages were initially created in Japanese, and then the default language was changed to Chinese.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
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This topic contains 6 replies, has 2 voices.
Last updated by Osama Mersal 4 months ago.
Assisted by: Osama Mersal.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.