[Closed] Trying to translate a page, it is showing nothing, no data, no translation blocks

Hi,

You are using WPML's Classic Translation Editor to translate this page, and you should keep using it also for French.

I can see that the French agenda page is blank - hidden link.

Please check if there is no French translation in the trash section. If so, delete it and send the page for translation again.

If this is not the case, please give me access to your site.

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

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Regards,
Itamar.

Hi, and thanks for the access details.

I can see that the French translation is working now. When I edit the translation, I get the Classic Translation Editor. I understand that the fatal error occurs randomly. We need to "catch" this problem. To do this, please activate WordPress's debug log.

If the problem persists, please share WordPress's debug log (not WPML debug information) with us. Please check this page for instructions.

https://wpml.org/documentation/support/debugging-wpml/

To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

After this, repeat the action that causes the problem on your site (or wait for it to happen again.) The errors will be saved to a debug.log log file inside the /wp-content/ directory. The file name will be debug.log. Then please share the errors with us.

Regards,
Itamar.

Hi,

The following line is missing.

define('WP_DEBUG_LOG', true);

Regards,
Itamar.

Hi, Sylvain.

The FTP access details are working now. Thanks! (Of course, I used the SFTP protocol when I tried to log in the first time.)

You asked: "Do you want me to leave the white page next time the issue appears?"

Yes, please do so. Please immediately reply to this ticket and let me know. As I said, it is hard for me to investigate without seeing the problem.

Thanks,
Itamar.