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This topic contains 8 replies, has 2 voices.

Last updated by Marsel Nikolli 11 months, 3 weeks ago.

Assisted by: Marsel Nikolli.

Author Posts
August 2, 2024 at 1:03 pm #16033596

novasignG

Background of the issue:
I am trying to edit an existing translated page while the language is hidden using Elementor.

Symptoms:
When I click 'edit with Elementor' I get redirected to the edit page, but it does not fully load - only the Elementor logo is shown.

Questions:
Why can't I edit an existing translated page using Elementor when the language is hidden?
What could be causing the Elementor page not to fully load? Is this a known Issue / Limitation?

Unrelated: I am not sure why we have to type/review the support question twice and you delete the original one after spending much time and effort thinking what to type to end up with an AI Generated one (would be good to just keep the normal one)

August 2, 2024 at 2:31 pm #16034040

Marsel Nikolli

Hi,

Thank you for contacting WPML Support, I will gladly help you.

From the debug information you provided, I've noticed that Elementor needs updating to the latest version (v.3.23.2).

Can you please update it and check if the issue persists?

Regards,
Marsel

August 2, 2024 at 3:28 pm #16034158

novasignG

Hello,

Thank you for the response,

Yes issue is still there after update.

August 5, 2024 at 7:37 am #16037739

Marsel Nikolli

Hi,

Thank you for the update.

Please make sure that you clear the website's cache (server-side included) and check if the issue persists. If it does, would it be possible to check if the issue happens in a minimal setup, meaning:

- keep the theme you have
- keep active only WPML Plugins and must-have plugins
- disable all other plugins

After, check if the issue is still happening (this would help check for any plugin conflict going on).

Note: Please make sure you have a full backup (files & database) before trying anything on your website.

Looking forward to your reply,
Marsel

August 6, 2024 at 11:48 am #16043696

novasignG

I disabled everything gradually, it turned out when I disable "WPML Multilingual CMS" it will then show the page.

August 6, 2024 at 11:49 am #16043701

novasignG

which basically will disable the plugin itself ...

August 6, 2024 at 12:02 pm #16043732

Marsel Nikolli

Hi,

Thank you for the update.

Please share the WordPress debug.log (not WPML debug information) with us so we can collect more details. Refer to this page for instructions.

To enable the WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

The errors will be saved to a debug.log log file inside the */wp-content/* directory. Please try to reproduce the issue and check if you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me with that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

Looking forward to your reply,
Marsel

August 6, 2024 at 3:16 pm #16044674

novasignG

Thank you for the support, We will create a staging server for support/debugging, I will do that as soon as we have it.

August 6, 2024 at 3:20 pm #16044677

Marsel Nikolli

Hi,

Sure, take your time.
Let me know once you have the staging site ready so we can troubleshoot further.

Regards,
Marsel

The topic ‘[Closed] Unable to edit an existing translated page using Elementor when the language is hidden’ is closed to new replies.