Unable to get automatic translation to work, stuck at 0%

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to get automatic translations to work, as the process was stuck at 0%. Additionally, there was an issue with losing 400 credits after cancelling a previous job, and an error message on the jobs screen indicating that 'jobs could not be loaded'.
Solution:
We added 1000 credits back to the client's account to compensate for the lost credits during troubleshooting. For the automatic translation workflow, translations should run automatically, and then the client should review them at WPML > Translation before they get published, depending on the settings configured at WPML > Settings > Automatic Translations. If issues arise, the client can check the WPML > Support > ATE Error Log to diagnose problems. We advised the client to reach out again if further issues occur.

Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

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Tagged: ATE

This topic contains 3 replies, has 2 voices.

Last updated by Andreas W. 1 year, 11 months ago.

Assisted by: Andreas W..

Author	Posts
June 5, 2024 at 2:51 pm #15707733
andreasS-72	Unable to get automatic translation to work, stuck at 0% And also seems to have lost 400 credits by cancelling the previous job (following this procedure https://wpml.org/forums/topic/automatic-product-translations-stuck-at-0/) The jobs screen has an error saying 'jobs could not be loaded'.
June 5, 2024 at 5:42 pm #15708288
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further. However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose. This step would only be required if the issue is replicable on such a staging site. If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again. If you are unable to provide such a copy of the site for testing, please let me know on this ticket. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas
June 6, 2024 at 7:06 am #15709398
andreasS-72	I was able to get the translations going right at the end of the chat I had with the support. If there is a diagram or description of what should happen during automatic translation it would be great to get a link to that as it would help me diagnose by myself if something goes wrong later on or with another site. Other than that it would be nice if the ~1000 credits that was lost during the troubleshooting could be returned to our account, but if it's not possible it is not that big of a deal either. Regards Andreas
June 6, 2024 at 5:51 pm #15712991
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Sure, no problem. 1000 credits have been added to your site. About the automatic translation workflow: Usually, translations will run automatically and you will then make a review at WPML > Translation before the translation gets published. This depends son your setting at WPML > Settings > Automatic Translations. If you run into an issue you can revise WPML > Support > ATE Error Log to get a better idea about what went wrong. Please reach out again, if you run into further issues.
June 9, 2024 at 8:13 am #15719020
andreasS-72	Ok, thanks again for the help.